I have two websites on my Webuzo server. One site is small and the other is massive in size. The small one backups up fine but the large one backs up the database and then starts on the files. At 95% of completion it stops and hangs. Then, a few minutes later I get a "oops, this blah blah blah has timed out." Not exact words but you know what I mean. Is this a size limit to the backup or a set time limit? Can I modify something to allow for the size? I am working with a library that has huge amounts of archived data going into this and it's only 1/3 done.
The error that you mentioned above appears when the internet connection is lost or if the script stops working.
Can you give the details of your account with the support ticket we will check it and get it working for you.