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 Error: Add Backup Location (3 Replies, Read 1732 times)
PascalZ
Group: Member
Post Group: Newbie
Posts: 2
Status:
Hi,

I have a question about an error I get.
Sry i'm not a native speaker.

If I want to specify an FTP server as external place I always get the error message "Could not resolve domain name".
The FTP server works, I can easily connect via FileZilla.

I have the domain name as follows "subdomain.domain.toplevel" in Softaculous
The port is different from the default port 21.

Such as ftp://subdomain.domain.toplevel, subdomain.domain.toplevel:myPort, ftp://subdomain.domain.toplevel:myPort does not work.

What can be the reason?
I use Softaculous of my websites operators through Plesk

Many thanks for your help
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Error: Add Backup Location
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3483
Status:
Hi,

Are you using "subdomain.domain.toplevel" as the server host while adding the backup location or "ftp://subdomain.domain.toplevel:myPort".

You just need to fill in the FTP server IP or "subdomain.domain.toplevel" in server host field.

You can specify the port separately in the Port field below.

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Error: Add Backup Location
PascalZ
Group: Member
Post Group: Newbie
Posts: 2
Status:
Yes, I also used this variant.
Can it be that it's the type of FTP server?
I wanted to use a Fritz! Box which has a Dynamic IP address, it is linked to a website with subdomain.
At the Box runs a ftp / ftps service

sorry for the late answer
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Error: Add Backup Location
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3483
Status:
Hi,

Can you please open a support ticket with the FTP login details that you are trying to add so that we can look in detail ?
https://www.softaculous.com/support/

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