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 Softaculous backing up random accounts, Even though backup is turned off in the settings, Softaculous keeps backing up installations (3 Replies, Read 3649 times)
urbee
Group: Member
Post Group: Newbie
Posts: 4
Status:
We've been noticing strange behaviour on one of our servers running Centos 7.1, DirectAdmin and Softaculous.

Our clients have been complaining that backups keep generating, even though they disable the backup function in their client area.

You can see this bellow:

ls -la /home/zgairport/softaculous_backups/

drwx--x--x 3 zgairport zgairport    4096 Jan 25 08:49 .
drwx--x--- 9 zgairport access        4096 Dec 12 21:13 ..
drwxr-xr-x 2 zgairport zgairport    4096 Jan 25 08:49 tmp
-rw------- 1 zgairport zgairport 22630041 Dec 28 21:13 wp.26_25107.2015-12-28_20-13-22.tar.gz
-rw------- 1 zgairport zgairport 22630065 Dec 29 21:13 wp.26_25107.2015-12-29_20-13-25.tar.gz
-rw------- 1 zgairport zgairport 22630030 Dec 30 21:13 wp.26_25107.2015-12-30_20-13-29.tar.gz
-rw------- 1 zgairport zgairport 22630039 Dec 31 21:13 wp.26_25107.2015-12-31_20-13-27.tar.gz
-rw------- 1 zgairport zgairport 22630126 Jan  1 21:13 wp.26_25107.2016-01-01_20-13-26.tar.gz
-rw------- 1 zgairport zgairport 22630100 Jan  2 21:13 wp.26_25107.2016-01-02_20-13-24.tar.gz
-rw------- 1 zgairport zgairport 22630095 Jan  3 21:13 wp.26_25107.2016-01-03_20-13-22.tar.gz
-rw------- 1 zgairport zgairport 22630164 Jan  4 21:13 wp.26_25107.2016-01-04_20-13-29.tar.gz
-rw------- 1 zgairport zgairport 22630196 Jan  5 21:13 wp.26_25107.2016-01-05_20-13-34.tar.gz
-rw------- 1 zgairport zgairport 22630060 Jan  6 21:13 wp.26_25107.2016-01-06_20-13-29.tar.gz
-rw------- 1 zgairport zgairport 22630083 Jan  7 21:13 wp.26_25107.2016-01-07_20-13-32.tar.gz
-rw------- 1 zgairport zgairport 22630243 Jan  8 21:13 wp.26_25107.2016-01-08_20-13-30.tar.gz
-rw------- 1 zgairport zgairport 22630006 Jan  9 21:13 wp.26_25107.2016-01-09_20-13-27.tar.gz
-rw------- 1 zgairport zgairport 22630083 Jan 10 21:13 wp.26_25107.2016-01-10_20-13-26.tar.gz
-rw------- 1 zgairport zgairport 22629992 Jan 11 21:13 wp.26_25107.2016-01-11_20-13-43.tar.gz
-rw------- 1 zgairport zgairport 22630011 Jan 12 21:21 wp.26_25107.2016-01-12_20-21-26.tar.gz
-rw------- 1 zgairport zgairport 22632371 Jan 13 21:13 wp.26_25107.2016-01-13_20-13-46.tar.gz
-rw------- 1 zgairport zgairport 22632378 Jan 14 21:13 wp.26_25107.2016-01-14_20-13-36.tar.gz
-rw------- 1 zgairport zgairport 22632285 Jan 15 21:13 wp.26_25107.2016-01-15_20-13-23.tar.gz
-rw------- 1 zgairport zgairport 22631701 Jan 16 21:13 wp.26_25107.2016-01-16_20-13-24.tar.gz
-rw------- 1 zgairport zgairport 22631263 Jan 17 21:13 wp.26_25107.2016-01-17_20-13-22.tar.gz
-rw------- 1 zgairport zgairport 22631115 Jan 18 21:13 wp.26_25107.2016-01-18_20-13-36.tar.gz
-rw------- 1 zgairport zgairport 22630667 Jan 19 21:13 wp.26_25107.2016-01-19_20-13-22.tar.gz
-rw------- 1 zgairport zgairport 22631126 Jan 20 21:13 wp.26_25107.2016-01-20_20-13-37.tar.gz
-rw------- 1 zgairport zgairport 22631852 Jan 21 21:14 wp.26_25107.2016-01-21_20-13-55.tar.gz
-rw------- 1 zgairport zgairport 22631855 Jan 22 21:13 wp.26_25107.2016-01-22_20-13-43.tar.gz
-rw------- 1 zgairport zgairport 22631852 Jan 23 21:13 wp.26_25107.2016-01-23_20-13-25.tar.gz
-rw------- 1 zgairport zgairport 22632790 Jan 24 21:13 wp.26_25107.2016-01-24_20-13-15.tar.gz
-rw------- 1 zgairport zgairport 22632264 Jan 25 08:49 wp.26_25107.2016-01-25_07-49-22.tar.gz

This specific user has "Dont backup" under "Automated backups" chosen. The last backup was ran at a different time as i ran the cron.php from softaculous manually through console.

We posted this bug/issue to your support but did not get a response in over 1 month which is very sad since we have multiple licenses from you, dedicated and vps so i am hoping i will get support here.
IP: --   

Softaculous backing up random accounts
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5638
Status:
Hi,

It looks like the CRON job to create the auto backup was not deleted hence the backups were created.

Can you please login to the user's account and go to cron jobs and check if there is a cron job which executes cli.php ?

Removing the CRON job should stop the backups from being created.

Also we are sorry about your issue with our support system.

I just checked our support ticket system and I did not find your ticket related to this issue, though I did find some other license issue related tickets which were resolved.

It seems the support ticket was not received for some reason.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Softaculous backing up random accounts
urbee
Group: Member
Post Group: Newbie
Posts: 4
Status:
It seems that with the update of Softaculous this bug dissapeared.

If it shows again i'll let u know.
IP: --   

Softaculous backing up random accounts
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5638
Status:
Hi,

Sure.

Do let us know if you face this issue again.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

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