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 ISP Manager install problem, Install works but no difference to ispmanager (20 Replies, Read 15640 times)
AntiThesis
Group: Member
Post Group: Newbie
Posts: 6
Status:
OK so after running

Quote
/usr/bin/php /usr/local/install_softaculous.php


I get this:

Quote
Failed loading /usr/local/ioncube/ioncube_loader_lin_5.2_ts.so:  /usr/local/ioncube/ioncube_loader_lin_5.2_ts.so: undefined symbol: core_globals_id


Although the ioncube loader says all is well as well as

Quote

chown: invalid user: `apache:apache'


but Softaculous continues through the install process happily. Unfortunately even after a server reboot I only get a blank where the Softaculous link should be (see attached).

Any help would be greatly appreciated :)
IP: --   

ISP Manager install problem
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Please contact the Softaculous Support team and they will install it for you.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
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ISP Manager install problem
AntiThesis
Group: Member
Post Group: Newbie
Posts: 6
Status:
Thanks, will do.

Hope they tell me how as well - I'd rather learn the problem than have it solved for me.

Thanks!
IP: --   

ISP Manager install problem
hoiung
Group: Member
Post Group: Newbie
Posts: 5
Status:
I'm getting the exact same problem. how can i fix this? I've been holding off configuring my server any further for days trying to fix this!
IP: --   

ISP Manager install problem
AntiThesis
Group: Member
Post Group: Newbie
Posts: 6
Status:
Dunno. I'm as stuck as you.

I did get a reply from Softaculous support but am awaiting their response.

They've offered to fix it for me but that doesn't really help much - I need to know how.
IP: --   

ISP Manager install problem
hoiung
Group: Member
Post Group: Newbie
Posts: 5
Status:
i found out that u can't see the link of softaculous while in the root login.

go to WWW domain
click onto a domain
log in as user of the WWW domain

and once you done that, you should see the softaculous in the blank spot.
Now, I have another problem. I get this error when i click on the softaculous link!

<?php //003ab
if(!extension_loaded('ionCube Loader')){$__oc=strtolower(substr(php_uname(),0,3));$__ln='ioncube_loader_'.$__oc.'_'.substr(phpversion(),0,3).(($__oc=='win')?'.dll':'.so');@dl($__ln);if(function_exists('_il_exec')){return _il_exec();}$__ln='/ioncube/'.$__ln;$__oid=$__id=realpath(ini_get('extension_dir'));$__here=dirname(__FILE__);if(strlen($__id)>1&&$__id[1]==':'){$__id=str_replace('\\','/',substr($__id,2));$__here=str_replace('\\','/',substr($__here,2));}$__rd=str_repeat('/..',substr_count($__id,'/')).$__here.'/';$__i=strlen($__rd);while($__i--){if($__rd[$__i]=='/'){$__lp=substr($__rd,0,$__i).$__ln;if(file_exists($__oid.$__lp)){$__ln=$__lp;break;}}}@dl($__ln);}else{die('The file '.__FILE__." is corrupted.\n");}if(function_exists('_il_exec')){return _il_exec();}echo('Site error: the file <b>'.__FILE__.'</b> requires the ionCube PHP Loader '.basename($__ln).' to be installed by the site administrator.');exit(199);
?>
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IP: --   

ISP Manager install problem
AntiThesis
Group: Member
Post Group: Newbie
Posts: 6
Status:
Yeah - I've noticed that the link appears now in other people's panels. Still doesn't work though.

Clicking on it takes me to the wrong place and a blank page. Woohoo!
IP: --   

ISP Manager install problem
hoiung
Group: Member
Post Group: Newbie
Posts: 5
Status:
ok, mines disappeared again!
IP: --   

ISP Manager install problem
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

hoiung we have replied to your ticket.
AntiThesis please reply to our last response.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ISP Manager install problem
getnetworks
Group: Member
Post Group: Newbie
Posts: 4
Status:
We've managed to get Softaculous to install on an ISPmanager server, but the link it adds into ISPmanager just returns the following:

---
Forbidden
You don't have permission to access /softaculous/index.php
on this server.---

We've verified the Alias/Directory elements are present.

FYI, we are running PHP 5.3 via mod_fcgi.
IP: --   

ISP Manager install problem
AntiThesis
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hi,

On the 18th of May I replied with:

Quote

OK, what access do you need to the server in order to install?

To clarify:

- zend is installed (the install wizard reports the installation as successful)
- php.ini includes: zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.2.so
- the server has been restarted

The only request I have is that if you do fix the problem, you let me know what the problem was so I can learn :)



Look, unless someone has a solution that I can try I'm deleting softaculous and moving on with my life. A month is far too long a time to have zero resolution or even any concrete help.

I'll check this topic again in a couple days. Good luck to those people who might try to use this software in the future, I truly do hope it works well :)
IP: --   

ISP Manager install problem
getnetworks
Group: Member
Post Group: Newbie
Posts: 4
Status:
It appears Softaculous doesn't work with mod_fcgid. Rather useless on ISPmanager installations since so many will use mod_fcgid. Guess we'll just write some custom installers using ISPmanager's very easy API for those few extra apps we want to offer.
IP: --   

ISP Manager install problem
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Quote From : AntiThesis June 10, 2010, 11:16 pm
Hi,

On the 18th of May I replied with:

Quote

OK, what access do you need to the server in order to install?

To clarify:

- zend is installed (the install wizard reports the installation as successful)
- php.ini includes: zend_extension = /usr/local/ioncube/ioncube_loader_lin_5.2.so
- the server has been restarted

The only request I have is that if you do fix the problem, you let me know what the problem was so I can learn :)



Look, unless someone has a solution that I can try I'm deleting softaculous and moving on with my life. A month is far too long a time to have zero resolution or even any concrete help.

I'll check this topic again in a couple days. Good luck to those people who might try to use this software in the future, I truly do hope it works well :)


Hi,

Sir, we didnt receive that email.
We have been in contact with Hoi Ung all along
I checked our tickets and the email you mentioned here is not there.
Can you please resend the email and make sure you are sending it to support at softaculous.com

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ISP Manager install problem
RichHamilton
Group: Member
Post Group: Newbie
Posts: 1
Status:
Alons,

So now I'm trying to install Softaculous and I'm having exactly the same problem as AntiThesis.

I discover the problem here in the forum but instead of any helpful solutions it's all about "let us do it for you" and "we didn't get that email."

How about an actual solution so everyone can resolve the problem without bringing in support?
IP: --   

ISP Manager install problem
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

We will be reviewing the whole system of ISPSystem soon.
Their API was buggy and they released a fix a week back.
But Non-CENTOS servers face the issue of the "Softaculous Link" missing in the Control Panel

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

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