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| Posted By: alons on June 2, 2009, 5:35 pm | Post: 1 |
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Can you pm me the details
----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: Host4Cheap on June 3, 2009, 3:40 am | Post: 2 |
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I have Pmed you
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| Posted By: alons on June 3, 2009, 4:46 am | Post: 3 |
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Sir if you see a test.php file that is default by cPanel:
http://www.su***********.com:2082/frontend/x3/test.php It shows the username as su******.M1ScussBtpoeR6uJ7wSYPX6FQriyLdfP It means your username is su******.M1ScussBtpoeR6uJ7wSYPX6FQriyLdfP Please update and change your username to only su****** in WHM ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: alons on June 3, 2009, 9:05 am | Post: 5 |
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You see the test.php file.
Its a default file when cPanel is installed. Its shows the long username as your username. We will consult cPanel on this issue ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: alons on June 3, 2009, 3:21 pm | Post: 7 |
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There is an alternative !
We will give you a temporary fix to you. I have emailed a file. Please follow instructions in the email. ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: Host4Cheap on June 3, 2009, 3:23 pm | Post: 8 |
Got the email. Let me try 
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| Posted By: Host4Cheap on June 3, 2009, 3:31 pm | Post: 9 |
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Great! It works now
Is this a permanent fix or will it break on next update ? |
| Posted By: alons on June 3, 2009, 4:04 pm | Post: 10 |
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We are consulting with cPanel for the thing.
Will let you know soon ! ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: alons on June 7, 2009, 7:39 am | Post: 11 |
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Hi,
Cpanel Support Team has said that: Quote This was due to the string being present in the USER lines of /var/cpanel/users files. The user string should show as expected, now. Were the affected accounts transferred? If so, from what type of system (cPanel, Plesk, DirectAdmin, etc.)? Please reply! ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: Host4Cheap on June 7, 2009, 8:39 am | Post: 12 |
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Hi
Yes it was indeed convertion from DirectAdmin to cPanel long long time back |
| Posted By: alons on June 8, 2009, 3:53 am | Post: 13 |
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This was their reply :
Quote This is a known issue. Are your transfers still in need of completion at this point? If the accounts were moved over you should simply be able to manually alter the USER= field within the /var/cpanel/user/* files and then run /scripts/updateuserdomains to remedy the problem. ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
| Posted By: Host4Cheap on June 8, 2009, 4:25 am | Post: 14 |
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Ok, thanks
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