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 Softaculous Remote: MySQL failure ? (15 Replies, Read 13454 times)
smallhagrid
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Post Group: Newbie
Posts: 3
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I have tried installing several things manually to my hosting and have had little success.

My hosting includes only the very limited version of Softaculous Auto Installer and is missing all of the few things I really desire to install.

So I have instead tried using the online Softaculous Remote.

For example, I tried to install Extplorer, and this is all I got:
Code
The following errors were found :

There was an error in connecting to the MySQL Database.


I tried Ajaxexplorer as well, and it did the same - even though for small users like myself it can be installed without any need for a DB - but there seems to be no way to select that option.

Is there something I must do before I can use Softaculous Remote to install apps on my hosting account, or any work-around for these problems, please ??

Thanks.
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Softaculous Remote: MySQL failure ?
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5636
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Hi,

Ajaxplorer and Extplorer does not require database to install. When are you facing the error ?
"There was an error in connecting to the MySQL Database."

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AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Remote: MySQL failure ?
smallhagrid
Group: Member
Post Group: Newbie
Posts: 3
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I fill in the blanks - click 'install' - it looks like it proceeds - it pops up that error message & fails.

That's all there is to tell.

I already said that I know they don't need a DB - but that is the error that pops up anyhow.
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Softaculous Remote: MySQL failure ?
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5636
Status:
Hi,

I just tested both the scripts AjaXplorer and eXtplorer on Remote Softaculous and both worked fine.

Can you PM me the domain name and FTP details where you are trying to install I will check it on your server.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Remote: MySQL failure ?
smallhagrid
Group: Member
Post Group: Newbie
Posts: 3
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My hosting provider has fixed his installation and it now has all options in the local install.
Ajaxplorer seems to install & work fine from there.
Extplorer seemed to install fine, but will not open - just brings up a mostly blank screen with some garbage characters at the top.
I tried a few other apps there too and they installed & ran fine.

Of course the one I use most & wish would work is Extplorer, and it remains broken.

I notice Softaculous has loads of CMSs it installs, but only a single site-builder app (Soholaunch) - and it is a stinker.
It would be great if there was another, better option for a non-CMS site builder program to install...
(And for Extplorer to actually after installing would be great too - it gave me no such troubles on my previous hosting.)
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Softaculous Remote: MySQL failure ?
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5636
Status:
Hi,

>> Extplorer seemed to install fine, but will not open - just brings up a mostly blank screen with some garbage characters at the top.

Can you open a support ticket with us with the cPanel login details we will resolve the issue for you.

>> It would be great if there was another, better option for a non-CMS site builder program to install...

We will see if we find any other script we will add it as well. Also if you would like to suggest any script we will review it and see if we can add it to Softaculous.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Remote: MySQL failure ?
mpang
Group: Member
Post Group: Newbie
Posts: 1
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M too getting the same problem with remote softaculous  error like There was an error in connecting to the MySQL Database. Is appearing
Help me for my domain www.mpang.in to install status net
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Softaculous Remote: MySQL failure ?
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5636
Status:
Hi,

StatusNet requires a database and for Softaculous remote you will have to create database manually. Have you created the database and does the database user exist and also is the database user assigned to the database ?

If you still face the issue please PM me the details I will check it.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Remote: MySQL failure ?
mordant80
Group: Member
Post Group: Newbie
Posts: 1
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I get the same error as the OP.  In my cPanel there is a limited amount of software to choose from so I decided to try a remote install from remote.softaculous.com.  I setup an FTP account on my domain and added the domain to remote.softaculous.com.  The domain added successfully and im fairly certain there's there no misconfiguration there as it's very straightforward.  An ftp account with access to my home folder on my domain.  I tried to install eXtplorer to test as it does not require a database, but I get the error that it could not connect to the mySQL database.  Any ideas?
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Softaculous Remote: MySQL failure ?
tidus
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Post Group: Super Member
Posts: 1121
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Quote From : mordant80 February 18, 2014, 10:06 pm
I get the same error as the OP.  In my cPanel there is a limited amount of software to choose from so I decided to try a remote install from remote.softaculous.com.  I setup an FTP account on my domain and added the domain to remote.softaculous.com.  The domain added successfully and im fairly certain there's there no misconfiguration there as it's very straightforward.  An ftp account with access to my home folder on my domain.  I tried to install eXtplorer to test as it does not require a database, but I get the error that it could not connect to the mySQL database.  Any ideas?


Hi,

It works fine now. Let us know if you still face any issues.


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Softaculous Remote: MySQL failure ?
mustafacoban
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Post Group: Newbie
Posts: 1
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Hi,
Today, Magento2 script install  this problem:

Quote
"It works fine now. Let us know if you still face any issues. "

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Softaculous Remote: MySQL failure ?
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5636
Status:
Quote From : mustafacoban December 24, 2015, 9:21 am
Hi,
Today, Magento2 script install  this problem:

Hi,

Please open a support ticket with us so that we can check this issue for you :
https://www.softaculous.com/support/


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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Remote: MySQL failure ?
pooh
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Post Group: Newbie
Posts: 1
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getting same error , please let me know what are the reason for this

The following errors were found :

There was an error in connecting to the MySQL Database.
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Softaculous Remote: MySQL failure ?
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5636
Status:
Quote From : pooh April 29, 2016, 12:23 pm
getting same error , please let me know what are the reason for this

The following errors were found :

There was an error in connecting to the MySQL Database.


Hi,

Are you using Softaculous 4.7.5+ ?

There was an issue fixed in Softaculous 4.7.5

If you are still facing the issue can you please open a support ticket with us ?
https://www.softaculous.com/support/


Edited by Brijesh : May 4, 2016, 9:34 am

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Remote: MySQL failure ?
lestoft
Group: Member
Post Group: Newbie
Posts: 1
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Trying to install Ajax Chat OR Mibew Messenger. Both keep telling me this same message. Very frustrating. WP it's set and forget. If you're NOT going to provide the same ease, then give use more instruction, rather than wasting our time trying over and over again - especially when I'm paying you.
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