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 Could not Resolve Domain Name, autoinstaller gets error (11 Replies, Read 10604 times)
apb1963
Posted on # November 17, 2013, 9:02 am
Group: Member
Post Group: Newbie
Posts: 4
Status:
I am trying to install a script using your website.  My admin my own Ubuntu 12.04 server.

Your autoinstaller tells me "Could not Resolve Domain Name", but I have checked this and that is not the problem.

Please advise.

Thank you
IP: --   

Could not Resolve Domain Name
Brijesh
Posted on # November 17, 2013, 9:14 am | Post: 1
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Are you using Softaculous Remote ?

Can you please PM me the details I will check it for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Could not Resolve Domain Name
apb1963
Posted on # November 17, 2013, 10:56 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 4
Status:
I don't know the answer to your question.  I'm simply using your website to do the installation.  I have NOT installed your autoinstaller.
IP: --   

Could not Resolve Domain Name
Brijesh
Posted on # November 18, 2013, 6:20 am | Post: 3
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Can you please PM me the details you enter when you are adding your domain at :
http://remote.softaculous.com/index.php?act=adddomain

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Could not Resolve Domain Name
apb1963
Posted on # November 18, 2013, 9:19 am | Post: 4
Group: Member
Post Group: Newbie
Posts: 4
Status:
Quote From : Brijesh November 18, 2013, 6:20 am
Hi,

Can you please PM me the details you enter when you are adding your domain at :
http://remote.softaculous.com/index.php?act=adddomain


I just sent you an email.

Thank you
IP: --   

Could not Resolve Domain Name
Brijesh
Posted on # November 19, 2013, 7:25 am | Post: 5
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Sir you are facing this issue because your domain is not pointing to the correct server and the FTP details you provided are also not correct.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Could not Resolve Domain Name
apb1963
Posted on # November 21, 2013, 4:34 pm | Post: 6
Group: Member
Post Group: Newbie
Posts: 4
Status:
As we already discussed by email, we've proven that there's nothing wrong with my domain and in fact you're able to resolve my domain name - so the error being reported is incorrect. 

As you showed me, you are getting timeouts at every hop between my machine and yours, with the exception of my machine.  This tends to point to a firewall issue on your side.  Although it's possible each hop along the way is blocking ICMP, it's pretty unlikely.

Still waiting for your response in regard to what error you're getting for FTP so we can determine where exactly the true problem lies, I'm relatively sure I've granted you firewall access on my side, but I don't have a way to test it outside my network so I'm waiting on you for additional info. as already stated in email.
IP: --   

Could not Resolve Domain Name
Brijesh
Posted on # November 22, 2013, 7:44 am | Post: 7
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Sir we get Timeout error when we try to connect your server via FTP.

Firewall is disabled on my machine.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Could not Resolve Domain Name
shinedevin
Posted on # April 8, 2015, 8:19 am | Post: 8
Group: Member
Post Group: Newbie
Posts: 1
Status:
We are getting the same error when we connect through softcalous remote , given IP and domain name nothing works
IP: --   

Could not Resolve Domain Name
Brijesh
Posted on # April 8, 2015, 9:16 am | Post: 9
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Is the domain pointing to the correct server ?

If you can PM me your FTP details I can check it for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Could not Resolve Domain Name
aspireg
Posted on # June 13, 2020, 3:55 pm | Post: 10
Group: Member
Post Group: Newbie
Posts: 1
Status:
I am unable to add domain and getting the error message saying "Could not resolve domain name." Please note that the domain is live.

Please help with a solution.
IP: --   

Could not Resolve Domain Name
Brijesh
Posted on # June 15, 2020, 2:05 pm | Post: 11
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Please PM me your domain name and the FTP login credentials so that I can check this for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

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