Welcome Guest. Please Login or Register  


You are here: Index > Softaculous Auto Installer > General Support > Topic : issue with mysql database connection on install and hsphere



Threaded Mode | Print  

 issue with mysql database connection on install and hsphere (5 Replies, Read 4267 times)
aneinet
Group: Member
Post Group: Newbie
Posts: 2
Status:
Have Softaculous 3.7 installed on Hsphere 3.5.

For any app installs it fails on the mysql portion. In the hsphere cp logs I can see the commands being executed and the database being created but then it deletes the database and softaculous reports the following error.

There are no errors in the php_error.log There are no errors in the hsphere.log. It does this for all softaculous apps that include a mysql database. The mysql database is on the same server as the web server and that the softaculous scripts are installed on.

The following errors were found :
           
  • The MySQL Connection could not be established.
IP: --   

issue with mysql database connection on install and hsphere
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Hi,

We have replied to your ticket and expecting an response from you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

issue with mysql database connection on install and hsphere
aneinet
Group: Member
Post Group: Newbie
Posts: 2
Status:
Almost a month now and this trouble ticket is still open. :(
IP: --   

issue with mysql database connection on install and hsphere
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Hi,

We are Sorry for the Inconvenience. We are working on your issue.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

issue with mysql database connection on install and hsphere
InWebServices
Group: Member
Post Group: Newbie
Posts: 2
Status:
For reference, if you use the setting to generate database name automatically and the database name is less than 5 characters, it causes the install to fail due to there being a 5 character minimum for the username.  This appears to be a bug in softaculous, the error message is obviously not the most helpful.


-----------------------
Magento, WordPress, H-Sphere, AWS
-----------------------------------------------
http://www.inwebservices.com
IP: --   

issue with mysql database connection on install and hsphere
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Quote From : InWebServices April 23, 2012, 7:55 am
For reference, if you use the setting to generate database name automatically and the database name is less than 5 characters, it causes the install to fail due to there being a 5 character minimum for the username.  This appears to be a bug in softaculous, the error message is obviously not the most helpful.

Hi,

We have tested this on our servers and even the username with less than 5 characters are created.
Which panel are you using ?
If it is H-Sphere then you must have set some custom settings which does not allow to create username with less than 5 characters.
If you can open a support ticket with a test account details we will check the issue.

Also regarding the error message we will improve it.


-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

« Previous    Next »

Threaded Mode | Print  



Jump To :


Users viewing this topic
1 guests, 0 users.


All times are GMT. The time now is March 28, 2024, 4:34 pm.

  Powered By AEF 1.0.8 © 2007-2008 Electron Inc.Queries: 11  |  Page Created In:0.154