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 auto upgrade troubleshooting, Appears to not be happening - any logs to check? (1 Replies, Read 1452 times)
jjds
Group: Member
Post Group: Newbie
Posts: 35
Status:
On a cPanel, in my Softaculous admin panel, if I view "Installations", I see a few users have enabled auto-upgrade. But in this listing the version of Wordpress available is listed as 4.2.3 and theirs are showing only 4.0 and 4.1 ?

What admin settings do I need to verify? [something turned off that could cause upgrade not to happen despite user's setting?]

Where are any logs to see if cron is running and if the upgrades were attempted for these specific script and users?
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auto upgrade troubleshooting
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5640
Status:
Hi,

Extremely sorry for the delay.

It could be possible that the upgrade might have failed for these installations and hence they were restored from a backup. Can you look for a file failed_auto_upgrade.php in the .softaculous/ folder of the user which have these installations ?

If you can open a support ticket with us we can check this for you :
https://www.softaculous.com/support/

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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