Welcome Guest. Please Login or Register  


You are here: Index > Softaculous Auto Installer > Bugs > Topic : ERROR IN SHIFTING TO USER LEVE

1


Threaded Mode | Print  

 ERROR IN SHIFTING TO USER LEVE, Error with tier 1 customers (17 Replies, Read 25102 times)
ourinternet
Group: NOC
Post Group: Newbie
Posts: 2
Status:
We are running H-Sphere and we have a problem when trying to use softaculous. It seems to work fine under all reseller end user accounts but it fails with this error "ERROR IN SHIFTING TO USER LEVEL" when trying to use on tier 1 end user accounts. I have seen in the forums some others who have the same issue in Plesk but did not find any solution. Can you help us to resolve this issue?

As of now we have 3 servers lic and plan to lic about 4 more but can not proceed till we fix this.
IP: --   

ERROR IN SHIFTING TO USER LEVE
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Sir, we have been working on this.
Please check the ticket.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ERROR IN SHIFTING TO USER LEVE
speedypuppy
Group: Member
Post Group: Newbie
Posts: 2
Status:
I'm running into the same issue in h-sphere. Any progress on this, or work-arounds?
IP: --   

ERROR IN SHIFTING TO USER LEVE
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

We are trying to find out the reason why is this happening.
It will be best you open a ticket and we will check it.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ERROR IN SHIFTING TO USER LEVE
speedypuppy
Group: Member
Post Group: Newbie
Posts: 2
Status:
I'll open a ticket in a bit.

I'm actually running into two problems:
1) this "ERROR IN SHIFTING TO USER LEVEL" issue. It only happens in a couple of accounts, and I've not been able to identify the difference yet between where it happens and where it doesn't.

2) The mysql problem. ON working accounts, if any account has 8 or more characters in the account name, none of the installers can do database actions. My assumption is that this is because H-sphere creates databases and users, it pre-pends the username to the front of the database name and user name. That you handle fine. But if the name is 8 characters or more, h-sphere just uses the first 7 letters of the username. That's where it seems to be failing.

Any work-around on the 2nd one would let me at least roll it out to the majory of my customers.
IP: --   

ERROR IN SHIFTING TO USER LEVE
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

For the second point softaculous does allow only 7 characters.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ERROR IN SHIFTING TO USER LEVE
webgate
Group: Member
Post Group: Newbie
Posts: 3
Status:
I'm running into the same issue with apache  Apache/1.3.41
But seems this issue not present in  Apache/2.2.17
IP: --   

ERROR IN SHIFTING TO USER LEVE
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Softaculous 3.3 was launched and it fixes these bugs.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ERROR IN SHIFTING TO USER LEVE
ourinternet
Group: NOC
Post Group: Newbie
Posts: 2
Status:
If we upgrade will your application still work with HS 3.4 minus the Error in Shifting user level bug?
IP: --   

ERROR IN SHIFTING TO USER LEVE
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

The Error in Shifting userlevel occured because the Unix Username could not be determined for usernames greater than 7 characters.

The H-Sphere team added a New API method to get the Unix Username in 3.5
Hence if you have H-Sphere 3.5 the bug will go away.

If you have 3.4 then Softaculous will work but the bug will remain.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ERROR IN SHIFTING TO USER LEVE
webgate
Group: Member
Post Group: Newbie
Posts: 3
Status:
Well,
Apache/2.2.17, H-Sphere 3.4 , Softaculous 3.3,PHP Version 4.4.9
Now the mysql bug gone and all installations going well.
Apache/1.3.41, H-Sphere 3.4 , Softaculous 3.3,PHP Version 4.4.9
The client panel got blank page.
So,this is seems Apache/PHP related problem.
IP: --   

ERROR IN SHIFTING TO USER LEVE
alons
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Quote From : webgate May 23, 2011, 3:20 pm
Well,
Apache/2.2.17, H-Sphere 3.4 , Softaculous 3.3,PHP Version 4.4.9
Now the mysql bug gone and all installations going well.
Apache/1.3.41, H-Sphere 3.4 , Softaculous 3.3,PHP Version 4.4.9
The client panel got blank page.
So,this is seems Apache/PHP related problem.


Hi,

Please give us the details of the second server that is not working.


-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ERROR IN SHIFTING TO USER LEVE
LarryHeart
Group: Member
Post Group: Newbie
Posts: 1
Status:
I also have "ERROR IN SHIFTING TO USER LEVEL"
All the advices didn't work.
Does anybody know something else?
IP: --   

ERROR IN SHIFTING TO USER LEVE
webgate
Group: Member
Post Group: Newbie
Posts: 3
Status:
Well,
we get all work when upgrade to Softaculous 3.3.
even with H-Sphere 3.4.1 except wwwuser account.
Couple thinks to check:
1./var/softtmp chmod 777
2./hsphere/local/config/httpd/custom.conf has following added:
<Directory /hsphere/shared/apache/htdocs/softaculous>
    AddType application/x-httpd-php .php  .php3 .php4 .phtml
    php_admin_value upload_tmp_dir /tmp
    php_admin_value open_basedir /
    php_admin_value include_path /
    php_admin_value session.save_path /tmp
    DirectoryIndex index.php
</Directory>
IP: --   

ERROR IN SHIFTING TO USER LEVE
SphereWeb
Group: Member
Post Group: Newbie
Posts: 4
Status:
Quote From : webgate June 3, 2011, 9:20 am
Well,
we get all work when upgrade to Softaculous 3.3.
even with H-Sphere 3.4.1 except wwwuser account.
Couple thinks to check:
1./var/softtmp chmod 777
2./hsphere/local/config/httpd/custom.conf has following added:
<Directory /hsphere/shared/apache/htdocs/softaculous>
    AddType application/x-httpd-php .php  .php3 .php4 .phtml
    php_admin_value upload_tmp_dir /tmp
    php_admin_value open_basedir /
    php_admin_value include_path /
    php_admin_value session.save_path /tmp
    DirectoryIndex index.php
</Directory>


Not if the username starts with an uppercase letter. I have the same configuration and tracked down the "ERROR IN SHIFTING TO USER LEVEL" to that.

Hope tech support is reading this and fixes that issue in the next update.


IP: --   

« Previous    Next »

Threaded Mode | Print  

1


Jump To :


Users viewing this topic
1 guests, 0 users.


All times are GMT. The time now is March 19, 2024, 3:35 am.

  Powered By AEF 1.0.8 © 2007-2008 Electron Inc.Queries: 11  |  Page Created In:0.128