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Posted By: alons on December 13, 2009, 6:09 pm | Post: 1 |
Hi,
Please delete any ".zip" file in /var/softaculous It will fix the errors ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
Posted By: ozace on December 15, 2009, 9:57 am | Post: 2 |
worked fine - perhaps that delete could be made part of the update cron to make sure this doesn't happen ?
cheers jim |
Posted By: alons on December 15, 2009, 1:50 pm | Post: 3 |
Its fixed in 2.5
Regards, Alons ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
Posted By: kris1351 on February 18, 2010, 5:14 pm | Post: 5 |
Having this same issue and have tried to remove the zip files and re-updated still not working.
|
Posted By: jimpic on December 20, 2011, 2:36 pm | Post: 6 |
I think this bug is still there...
Everyday I check for new updates there and manually run the cron job from root to be sure I immediately get the update (and also because I have personal infos in info.xml files). When there are many updates to do , like today (worpress, lazarus, smarty), some of them fail. I see that failed updates have added a zip file in var/softaculous ans deleted the directory. Today I had lazarus.zip and wp.zip, and wp and lazarus directories had been deleted. I have to run the cron job 4 times today to update all scripts. I know what to do when this happens, so it's not a big deal, but I think this bug should be corrected. In fact on my server it happens almost every time I run the cron.php in command line so I have to check that all updates are really there. |
Posted By: alons on December 20, 2011, 3:01 pm | Post: 7 |
Hi,
Sir, what is the bandwidth connection of your server. If you submit a ticket we will check it on your server to see this. I tried this on so many of our servers and its working fine. We had also added additional mirrors to take care of so much load. ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |
Posted By: Brijesh on December 21, 2011, 5:29 am | Post: 9 |
Hi,
If you could open a ticket it we can check your server and get the CRON working properly. http://www.softaculous.net/support ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on January 19, 2012, 6:15 am | Post: 11 |
Hi,
Can you please open a support with the root details of your server. http://www.softaculous.net/support ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on January 19, 2012, 7:42 am | Post: 13 |
Hi,
We could not reproduce this error on our servers. We are trying to debug the reason for this. We will check it and if there are any issues we will fix them ASAP. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on January 20, 2012, 7:05 am | Post: 14 |
Hi,
We have added new Mirrors yesterday so you should not face this issue anymore. The CRON should download the packages and if it does not please let us know we will definitely check it. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on January 24, 2012, 7:19 am | Post: 16 |
Hi,
Sir the IPs might change as our Mirrors are Load balancing but our Hostname will be the same. Please allow the access to the following Hostname: *.softaculous.com ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on January 24, 2012, 10:38 am | Post: 18 |
Hi,
Sir generally *.softaculous.com should work and if it does not work please add these: s1.softaculous.com s2.softaculous.com s3.softaculous.com s4.softaculous.com s5.softaculous.com s6.softaculous.com s7.softaculous.com s8.softaculous.com s9.softaculous.com s10.softaculous.com ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on January 25, 2012, 5:28 am | Post: 20 |
Hi,
Sir can you please open a support ticket with the root details of your server. We will check it and resolve the issue. http://www.softaculous.net/support ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on December 20, 2012, 5:48 am | Post: 22 |
Hi,
This could be due to Safe Mode enabled or Openbase Dir enabled. I have replied to your ticket please provide access to one of your server we will look into this. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on December 21, 2012, 6:53 am | Post: 24 |
Hi,
The issue is only on a few servers with custom configurations. There are several reasons for this issue : 1. Firewall not allowing to download the scripts 2. Openbase dir restriction 3. Safe Mode enabled The issue on your server was due to the CRON command used by Softaculous. I have changed it on the server for which you provided root details and the instructions are emailed to you to fix this on other servers. The reason why we need root access to the servers is because if we have root access we can debug and resolve the issue faster. We are adding the logs in the next version so that users can find the reason for an issue in logs. Edited by Brijesh : December 21, 2012, 6:54 am ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Brijesh on December 22, 2012, 7:32 am | Post: 26 |
Hi,
Sir you just need to reinstall Softaculous on your servers and then add the CRON to your Crontab. We have modified the installer to work correctly on Hsphere FreeBSD. This will also work fine in future versions of Softaculous. The issue was due to open_basedir=/ due to this the Curl fails to redirect. We have changed it to open_basedir="" which works fine on FreeBSD servers. Please let us know if you still face the issue. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool |
Posted By: Jim22 on December 29, 2012, 11:52 pm | Post: 27 |
Thank you. You have finally fixed this! Thank you so much for fixing this. |