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 VPS vnc not authorized, OS not loaded! (5 Replies, Read 4948 times)
moka
Posted on # August 24, 2015, 5:05 am
Group: Member
Post Group: Working Newbie
Posts: 60
Status:
I am using a Windows 2008 r2 template (made myself) for two nodes. I used the template multiple time without any problem.

Today a customer ordered a vps with this template as OS and received the service details.

He tried to connect, no success. I tried to check via the main panel and the vnc showed " Not Authorized" message!

I asked the live support (which is really live and fast in case of urgent situation) and this is what he said:
Board Image


If this is not a bug, can you please explain how should I avoid such issue later?  :??:
IP: --   

VPS vnc not authorized, OS not loaded!
jevingala
Posted on # September 1, 2015, 9:27 am | Post: 1
Group: Virtualizor Team
Post Group: Super Member
Posts: 742
Status:
Hi,

You should not face this issue in future.
But if you face this issue then you can check if the vnc port is being listened or not by checking in ssh of the main node.
Else it may require power off and power on of vps to make vnc work.

-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
IP: --   

VPS vnc not authorized, OS not loaded!
moka
Posted on # September 8, 2015, 3:35 am | Post: 2
Group: Member
Post Group: Working Newbie
Posts: 60
Status:
My WHMCS created a new vps for a customer but he said it is not connecting. I check it via VNC, and yes, the same error:

http://puu.sh/k3OQv/ff3ead0cbe.png

Someone please explain the situation!
IP: --   

VPS vnc not authorized, OS not loaded!
asim_shaikh
Posted on # September 8, 2015, 6:28 am | Post: 3
Group: Member
Post Group: Elite Member
Posts: 381
Status:
Hi,

Quote
My WHMCS created a new vps for a customer but he said it is not connecting. I check it via VNC, and yes, the same error:
http://puu.sh/k3OQv/ff3ead0cbe.png
Someone please explain the situation!


Was the VPS created and started successfully ?
Are you able to access VNC on WHMCS for other VPSs ?




-----------------------
Regards,
Virtualizor Team
http://www.virtualizor.com
IP: --   

VPS vnc not authorized, OS not loaded!
moka
Posted on # September 8, 2015, 6:30 am | Post: 4
Group: Member
Post Group: Working Newbie
Posts: 60
Status:
yes, it is started, but not working and vnc not working.
Yes, all others are working just fine.
IP: --   

VPS vnc not authorized, OS not loaded!
asim_shaikh
Posted on # September 8, 2015, 8:41 am | Post: 5
Group: Member
Post Group: Elite Member
Posts: 381
Status:
Hi,

Quote
yes, it is started, but not working and vnc not working.


You mean the VPS is not working ?
Also are you able to access VNC from vritualizor ?
Can you please open a support ticket to check and fix the issue.

https://www.softaculous.com/support/



-----------------------
Regards,
Virtualizor Team
http://www.virtualizor.com
IP: --   

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