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 Updated form NGINX 1.10.2 to 1.10.3 removed all services!! (20 Replies, Read 2378617 times)
pedroresina
Posted on # March 5, 2017, 10:52 am
Group: Member
Post Group: Newbie
Posts: 34
Status:
Hi, yesterday there was a new update for NGINX, i have tried to update and it didn't finish, it has thrown this error: ERROR WHILE UPDATING NGINX: ARRAY

It has removed NGINX AND PHP services, i tried to install and doesn't install the Nginx, now i can't access to Control Panel and i have all websites Offline!

I have already open a support ticket and still waiting to fix this issue! (761888)

Can you please take a look on this i have all websites offline and loosing Rank on Google!!

Thank you
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 5, 2017, 11:04 am | Post: 1
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Hi pedroresina,
I AM repling to you because this seems to be a very urgent topic and situation.

I can understand your positions and I can imagine the issue. Sometimes can be happen some issue like this. Unfortunately today is Sunday and Webuzo Team are not in office so the first support can be done just tomorrow.

You should be able to log-in in Webuzo also if your website are down by pointing your browser to your IP address and correct port.
After that you can try to look again in the services for see if is really all empty.

You can try the SSH command
PHP Code

 service webuzo restart 

but I think the solution will be wait Webuzo Team support. mI suggest to you to leave in the ticket your server access IP and credentials so as soon Webuzo read your message can fix your issue for you.

Please be not scared about Google rank. The issue will be fixed in 72 hours so will be no issue. I told this because I know is a stressful situation have the website down and when happen to me I want up back immediately but in your case I AM unable to help you as this seems to be a deep problem in Webuzo.

Just yesterday or some day ago I showing an issue to the Webuzo Team, they after get access to my server and simply remove a certificate has seens go down all my website and Apache. Has take some minutes before they was able to resume all back to normal but they will do.

I AM so sorry for your issue.
Now here is just time to lunch, maybe I will be online in my private chat later in just 1 h and 30 minutes from now, if you want try to start a chat for talk but you really need wait tomorrow.

Remember to give your credentials access in the Webuzo Ticket. This will made the fix more faster.

Before put any sensitive information check well the URL who should be https://www.softaculous.com/support/

       

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PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 11:26 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 34
Status:
Hi, thank you for trying to help. I have all websites offline because of an update, i have setup this new server some days ago because the other VPS that i have setup with Webuzo , Ubuntu and Exim it seems not working well because it has a problem of Message Flooding Spam... i have lost already weeks because of this issues, now i have setup another server with different OS i have migrated lots of sites and yesterday i have update because it was saying to update and it screwed everything. I have all clients asking me why the site is offline and i can't do anything!

Unless i start setting up a new VPS again and start from scratch which takes less time then 72 hours!
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 11:45 am | Post: 3
Group: Member
Post Group: Newbie
Posts: 34
Status:
Hi again, i have fixed it! I don't know why yesterday it didn't have installed the NGINX server, now i have tried again and it has installed the web server again successfully!

Thank you People Inside :)
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 5, 2017, 12:15 pm | Post: 4
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Hi pedroresina,
you are welcome.

Is about two years that I use Webuzo and is rare case that an update or a removal of something can break the Webuzo server but sometimes this has been happen.
Webuzo Team usually are able to fix that but I think Webuzo Team should work more for let this kind of issue not happen. If this issue come in a day or a moment where the Team are not Available Webuzo can understand is a BIG issue.

So thank you for your post. Is always suggested to update app in system app. I can imagine after that experience you are little bit more scared on do next time. Also with me has happen in the past that an update in System App broke everything so after that I decided to update only when Webuzo Team are available (working day) but now I do update also in other days as... is rare that this kind of issue happen.

No panel is perfect. I tried in this month also other panel and found that in other panel there are issue too that can made your server broken.

I Am happy to read that you are able to fix quickly with some work. Have a nice time and week :)

       

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PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 12:19 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 34
Status:
Hi, i don't use SSH for managing or installing any app in webuzo.

Now im having the 550 relay not permitted with Centos7 and Exim.

Thought this was already fixed has i have read a article about this.

Is there any fix?

Thank you
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 5, 2017, 12:26 pm | Post: 6
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Suggestions here are good also for your email case: http://www.softaculous.com/board/index.php?tid=10219&title=mail_server_not_getting_validation_emails

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PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 12:30 pm | Post: 7
Group: Member
Post Group: Newbie
Posts: 34
Status:
I have already tested with mail tester and i got a score of 10/10

But why it says 550 relay not permitted?

IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 12:32 pm | Post: 8
Group: Member
Post Group: Newbie
Posts: 34
Status:
I have also setup rDNS, everything is working but i have the relay not permitted when i use mxtoolbox smtp test
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 5, 2017, 12:35 pm | Post: 9
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Well, you miss to tell me where and when you get this error.
If you are using the Squirrelmail email I suggest to try to install RoundCube or WebMail Lite because Squirrelmail is not working fine, for me.

From where you sent the test email? From your PC? if you was able to send than maybe the issue is not in your email also if the score is 10/10 let me think the error is in the application where you are trying to send and receive the error message.


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PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 5, 2017, 12:37 pm | Post: 10
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		You says that the error is showed in a website. This website show always some errors so if you have score 10/10 on mail tester and you can send email there are no issue :) you can ignore that error, I think until you do not see some errors in your side.


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PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 12:38 pm | Post: 11
Group: Member
Post Group: Newbie
Posts: 34
Status:
in mxtoolbox.com when i use test SMTP tool
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 5, 2017, 12:41 pm | Post: 12
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		This website is showing always error. Sorry I cannot support on errors showed from external website. I have no control on it. Consider that if you have 10/10 mail tester score and you are able to send email no issue is present for me so cannot assist you.


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PeopleInside  :angel:

Web, security, open source passionate.
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
pedroresina
Posted on # March 5, 2017, 12:46 pm | Post: 13
Group: Member
Post Group: Newbie
Posts: 34
Status:
No problem :) i will try to research more about it :)

Thank you again
IP: --   

Updated form NGINX 1.10.2 to 1.10.3 removed all services!!
peopleinside
Posted on # March 10, 2017, 8:58 am | Post: 14
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate 		Today Webuzo has notified a new Exim version. After I made the update I start to have the error message "relay not permitted" when I try to send emails.

This seems to be a BUG, bad edit on the Exim configuration file and should be fixed by Webuzo.


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PeopleInside  :angel:

Web, security, open source passionate.
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