Error Loading Data

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Error Loading Data, Softaculous fresh install not working - ispconfig 3 (6 Replies, Read 5392 times)

Bertieserver	# February 25, 2016, 1:13 pm
Group: Member Post Group: Newbie Posts: 1 Status:	Hi Guys New to the forum and new to asking for help in general, I normally never post on any forums or ask for hep anywhere as I always manage to find the answers I am looking for by searching the web and reading any and all materials I can find on the problems I face. So with that said I apologise in advance if I am placing this question / topic in the wrong place but I am desperate to find a solution at this stage. Right.... The problem I am currently facing is that I can not get Softaculous to work after a fresh install on a Debian 8 running ispconfig 3. I have followed all the instructions I could find and followed the instructions I found at softaculous.com/docs/Installing_Softaculous_in_ISPConfig Installation went well and Softaculous seemed to install correctly but now when I try and use Softaculous I am met with " Error Loading Data " on the page that opens for Softacuous. I have searched the web high and low to no avail and have meticulously searched this forum along with many other and can not seem to find any material at all about the issue I am facing so I come to you with this problem ad beg for your help to rectify the issue that I am facing. Any and all hep that anyone can give me is very very much appreciated. Many Thanks in advance Bertieserver
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Error Loading Data

Brijesh	# February 27, 2016, 1:36 pm \| Post: 1
Group: Softaculous Team Post Group: Super Member Posts: 5647 Status:	Hi, Can you please check if the following directory exists on your server and is owned by the correct web server you are using : Code /var/softtmp/ The owner and group should be your web server and the permission should be 0700 Let us know if you still face the issue. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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Error Loading Data

krejci	# March 29, 2016, 6:49 pm \| Post: 2
Group: Member Post Group: Newbie Posts: 2 Status:	Hi, I also have the same problem. /var/softtmp/ exist, permissions are 0700. Quote From : Brijesh February 27, 2016, 1:36 pm Hi, Can you please check if the following directory exists on your server and is owned by the correct web server you are using : Code /var/softtmp/ The owner and group should be your web server and the permission should be 0700 Let us know if you still face the issue.
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Error Loading Data

Brijesh	# March 30, 2016, 7:44 am \| Post: 3
Group: Softaculous Team Post Group: Super Member Posts: 5647 Status:	Quote From : krejci March 29, 2016, 6:49 pm Hi, I also have the same problem. /var/softtmp/ exist, permissions are 0700. Are you using Apache or Apache 2 ? If your web server is Apache then the owner and group of this directory should be "apache" otherwise the owner and group should be "www-data". Let us know if you still face the issue. ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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Error Loading Data

krejci	# March 30, 2016, 7:46 am \| Post: 4
Group: Member Post Group: Newbie Posts: 2 Status:	Apache 2, directory owned by www-data
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Error Loading Data

Brijesh	# March 30, 2016, 9:05 am \| Post: 5
Group: Softaculous Team Post Group: Super Member Posts: 5647 Status:	Hi, Can you please open a support ticket with us so that we can check this for you ? https://www.softaculous.com/support/ ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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Error Loading Data

Brijesh	# April 1, 2016, 6:50 am \| Post: 6
Group: Softaculous Team Post Group: Super Member Posts: 5647 Status:	@krejci Thank you for opening support ticket with us. Your issue has been resolved. The issue was that the following file owner was incorrect : /usr/local/softaculous/bin/soft The owner and group should be "root" and the permission should be 4555 ----------------------- Webuzo - Multi User Hosting Control Panel AMPPS - Best WordPress/PHP/MySQL development tool
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