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 Issue after update at version 2.5.7, wordpress installation issue (8 Replies, Read 30077 times)
Andrea84
Group: Member
Post Group: Newbie
Posts: 4
Status:
Hello,

after update at new version of webuzo 2.5.7 on 11 Apr 2017 wordpress installation generate this error:

The following errors were found :
         
The MySQL Connection could not be established.
The MySQL Connection could not be established.

I Just following this softaculous.com/board/index.php?tid=10370&title=Unable_to_install_WordPress_,MySQL_Connection_could_not_be_established but without success.

Also on 10 Apr 2017 I made many wordpress installation without any problem.

So the problem is after update of webuzo.

I just update at mysql 5.6.

Thanks.

Kind Regards
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Issue after update at version 2.5.7
peopleinside
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate
Hi, if you go on Manage Database in Webuzo are you able to see your databases?


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PeopleInside  :angel:

Web, security, open source passionate.
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Issue after update at version 2.5.7
Andrea84
Group: Member
Post Group: Newbie
Posts: 4
Status:
Hi peopleinside,

thanks for your fast reply.

No but I never see it.

Kind Regards
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Issue after update at version 2.5.7
peopleinside
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate
You do not have any database?
Because if you know to have database than you do not see them and you are unable to install Wordpress from Webuzo than the issue seems to be that Webuzo is not recognizing the phpmyadmin root password.

You can try to reset phpmyadmin root password:
You can try to go on the end user panel than reset mysql password.

http://www.softaculous.com/board/index.php?tid=8519&title=database_not_show_up_but_still_exists_on_phpmyadmin


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PeopleInside  :angel:

Web, security, open source passionate.
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Issue after update at version 2.5.7
peopleinside
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate
Are you sure the issue is only on installing Wordpress? If you install another app you have the same MYSQL error? If yes than maybe my previous post will help you. If not maybe your issue is different.


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PeopleInside  :angel:

Web, security, open source passionate.
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Issue after update at version 2.5.7
Andrea84
Group: Member
Post Group: Newbie
Posts: 4
Status:
Hi,

yes the issue there is also with others app.

I tried to change and reset root password of mysql following the link suggest by you but nothing.

Database doesn't show on managed database and wp doesn't install.

Do you have another advise for me?

Thanks

Kind Regards
IP: --   

Issue after update at version 2.5.7
peopleinside
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate
I will be for short time in live chat only for you, please start a chat from my signature in the footer.


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PeopleInside  :angel:

Web, security, open source passionate.
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Issue after update at version 2.5.7
peopleinside
Group: Member
Post Group: Super Member
Posts: 1394
Status:

Open source, web and security passionate
Seems you have two problem:

The first is that you have database (on what you told to me) but you are not able to see in Manage Database section of Webuzo

the second issue is that you are unable to install Wordpress for a Mysql error who can be connected or not to the first issue.

When you reset root password you do this by the End user Panel of Webuzo not from SSH.

Once the Mysql root password has been changed than you can try to see again if your databases are visible or you are able to install Wordpress from Webuzo. If not... you can try to access SSH as the guide says and check to have the same new password you saved for Mysql root user in the my.conf file.

The forst row of the file should have the new Mysql root password without spaces.

Once saved all you can try to do a
Code
service webuzo restart

command and see if in manage database you are able to see databases or are able to install Wordpress.

As you told to be a Premium user, if the issue persist please open a support ticket with server credentials to Webuzo Suppport here: https://www.softaculous.com/support/

Wish you a nice time,
Ciao Andrea :)


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PeopleInside  :angel:

Web, security, open source passionate.
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Issue after update at version 2.5.7
nikhil89
Group: Softaculous Team
Post Group: Elite Member
Posts: 467
Status:
Quote From : Andrea84 April 14, 2017, 3:47 pm
Hello,

after update at new version of webuzo 2.5.7 on 11 Apr 2017 wordpress installation generate this error:

The following errors were found :
         
The MySQL Connection could not be established.
The MySQL Connection could not be established.

I Just following this softaculous.com/board/index.php?tid=10370&title=Unable_to_install_WordPress_,MySQL_Connection_could_not_be_established but without success.

Also on 10 Apr 2017 I made many wordpress installation without any problem.

So the problem is after update of webuzo.

I just update at mysql 5.6.

Thanks.

Kind Regards


Hi,

We regret for the inconvenience caused to you. Also sorry for the delay in reply.

Can you please open a support ticket here with root details of your server and we shall check the issue for you and resolve it as soon as possible:
https://www.softaculous.com/support/
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