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 Problem with Username (18 Replies, Read 6688 times)
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
Hi

I read about this new AutoInstaller on WHT and i found it great. Especially you find it it is FREE!!!

I installed it on 2 of my servers. On one server, i am running a personal site with username "su******"

But in Softaculous, it shows as  "su******.M1ScussBtpoeR6uJ7wSYPX6FQriyLdfP" There is addition of ".M1ScussBtpoeR6uJ7wSYPX6FQriyLdfP"

Dont know what is wrong since all installations fail  :squi:
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
Can you pm me the details

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
I have Pmed you
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
Sir if you see a test.php file that is default by cPanel:
http://www.su***********.com:2082/frontend/x3/test.php
It shows the username as su******.M1ScussBtpoeR6uJ7wSYPX6FQriyLdfP

It means your username is su******.M1ScussBtpoeR6uJ7wSYPX6FQriyLdfP
Please update and change your username to only su****** in WHM

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
It is username "su*****" only

You have the Login details right and you can see it is only "su******"

I indeed changed the Username, back and forth before opening a thread here. Without any luck though.

One more thing, cPanel doesnt even allow Username longer than "8 characters"
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
You see the test.php file.
Its a default file when cPanel is installed.
Its shows the long username as your username.
We will consult cPanel on this issue

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
Ok, but i am not sure as how that is possible either since

1. You have the Login details and it is only su****
2. cPanel Username cannot be longer than 8character

The Installatron i have on that server seems to be working. Maybe you can find a alternate way of doing Installations or getting username ?
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
There is an alternative !
We will give you a temporary fix to you.
I have emailed a file.
Please follow instructions in the email.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
Got the email. Let me try :)
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
Great! It works now :)

Is this a permanent fix or will it break on next update ?
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
We are consulting with cPanel for the thing.
Will let you know soon !

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
Hi,
Cpanel Support Team has said that:
Quote
This was due to the string being present in the USER lines of /var/cpanel/users files. The user string should show as expected, now. Were the affected accounts transferred? If so, from what type of system (cPanel, Plesk, DirectAdmin, etc.)?

Please reply!

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
Hi

Yes it was indeed convertion from DirectAdmin to cPanel long long time back
IP: --   

Problem with Username
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
This was their reply :

Quote
This is a known issue.  Are your transfers still in need of completion at this point?  If the accounts were moved over you should simply be able to manually alter the USER= field within the /var/cpanel/user/* files and then run /scripts/updateuserdomains to remedy the problem.


-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

Problem with Username
Host4Cheap
Group: Member
Post Group: Newbie
Posts: 14
Status:
Ok, thanks :)
IP: --   

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