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 Server Errors when installing Moodle, Softaculous Install of Moodle (12 Replies, Read 13538 times)
UrbanCanvas
Posted on # October 8, 2011, 7:36 am
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hi.  I have tried to install moodle using your scripts and it installs yet I cannot access it.  Normally, this is a .htaccess issue so on the advice of my host, I changed and renamed the file to hyaccessx  I still get server errors, similar to the 500 ones.

Is it possible you can advise me, please?  It is frustrating as everytime I install an application or a blog I get this all the time.

See: http://www.infomatiks.co.uk/moodle/

Thank you,

Amy

IP: --   

Server Errors when installing Moodle
Brijesh
Posted on # October 8, 2011, 12:56 pm | Post: 1
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Can you please open a support ticket with the root details we will look into it.
Also which panel are you using ?
If it is cPanel and suPHP is enable please configure these settings:
http://www.softaculous.com/docs/SuPHP_Settings

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Server Errors when installing Moodle
UrbanCanvas
Posted on # October 8, 2011, 1:13 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hi,  I am using CPanel.  I access Softaclous via the Software section withon the control panel.

Amy
IP: --   

Server Errors when installing Moodle
UrbanCanvas
Posted on # October 8, 2011, 1:15 pm | Post: 3
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hi,  I am using CPanel.  I access Softaclous via the Software section within the control panel.

Amy
IP: --   

Server Errors when installing Moodle
Brijesh
Posted on # October 8, 2011, 1:37 pm | Post: 4
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Is suPHP enabled on your server?

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Server Errors when installing Moodle
UrbanCanvas
Posted on # October 8, 2011, 1:48 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hi, how do I check this, please?  From the Cpanel side?  Can you please direct me..

Amy
IP: --   

Server Errors when installing Moodle
Brijesh
Posted on # October 9, 2011, 6:21 am | Post: 6
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Login to WHM go to Main >> Service Configuration >> Configure PHP and SuExec and check under "Current Configuration" which is the PHP 5 Handler ?
Or you can also open a support ticket with the WHM account details I will resolve the issue for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Server Errors when installing Moodle
UrbanCanvas
Posted on # October 9, 2011, 8:40 am | Post: 7
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hi, my WHM doesn't say Service Config it says Server Config and it only has the nameserver fields.  So I cannot go any further.  I have passed on your info to Jkookserv my hosting master reseller service and I'll see if they can solve it.

In the meantime, how do I log a ticket with you?

Thanks,

Amy
IP: --   

Server Errors when installing Moodle
UrbanCanvas
Posted on # October 9, 2011, 5:37 pm | Post: 8
Group: Member
Post Group: Newbie
Posts: 6
Status:
My hosting service sent this back:

SuExec was already enabled when I checked.

Feel free to update this support request in case of further queries.

Best regards,
JKookServ Support

Is there anything else we can look at?

Thanks,

Amy
IP: --   

Server Errors when installing Moodle
Brijesh
Posted on # October 10, 2011, 7:14 am | Post: 9
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

You need to configure Softaculous for suExec and the details are found here:
http://www.softaculous.com/docs/SuPHP_Settings

Or you may submit the root details of your server with a support ticket here:
http://softaculous.net/support/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Server Errors when installing Moodle
bennykusman
Posted on # October 10, 2011, 11:29 pm | Post: 10
Group: NOC
Post Group: Newbie
Posts: 2
Status:
hi,

im experiencing the same erro.. error 500
i have configured the suPHP as mentioned..

any other thing to check ?
IP: --   

Server Errors when installing Moodle
Brijesh
Posted on # October 11, 2011, 7:30 am | Post: 11
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Quote From : bennykusman October 10, 2011, 11:29 pm
hi,

im experiencing the same erro.. error 500
i have configured the suPHP as mentioned..

any other thing to check ?

Hi,

Please open a support ticket with the root details of your server we will check it for you.
http://www.softaculous.net/support/


-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

Server Errors when installing Moodle
bennykusman
Posted on # October 11, 2011, 7:43 am | Post: 12
Group: NOC
Post Group: Newbie
Posts: 2
Status:
Quote From : Brijesh October 11, 2011, 7:30 am
Quote From : bennykusman October 10, 2011, 11:29 pm
hi,

im experiencing the same erro.. error 500
i have configured the suPHP as mentioned..

any other thing to check ?

Hi,

Please open a support ticket with the root details of your server we will check it for you.
http://www.softaculous.net/support/


sorry.. i found the issue.
i need to write a php.ini and also htaccess.
it will work.

thanks
IP: --   

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