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 Softaculous Enterprise not working, Softaculous Enterprise not working (3 Replies, Read 2582 times)
sparkbird@gmail.com
Group: Member
Post Group: Newbie
Posts: 2
Status:
Installed a brand new LAMP server.
Then installed Softaculous Enterprise.
When try to access http://162.250.145.253:2006/
getting the message  "Could not connect to database"

I have edited the file /usr/local/softaculous/conf/ent/emps/my.cnf
to reflect the correct mysql password
[client]
port = 3178  #have also tired with poprt 3306
password  = correct_my_sql_password
socket  = /var/run/mysqld/mysqld.sock

Also saw the file /usr/local/emps/var/log/mysqld.log
no errors, the file is blank.

IP: --   

Softaculous Enterprise not working
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5638
Status:
Hi,

Was default apache and mysql already installed on the server before installing Softaculous Enterprise ?

Can you please try installing Softaculous Enterprise on a server which does not have Apache and MySQL installed ?

If you can open a support ticket we can check it asap :
https://www.softaculous.com/support/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
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Softaculous Enterprise not working
sparkbird@gmail.com
Group: Member
Post Group: Newbie
Posts: 2
Status:
Yes it was installed before softaculous was installed.

But followed your suggestion and installed new machine without apache or mysql, then installed softaculous.

Now after this the initial softaculos login page would appear, but when the api key and api password were entered. I would again get the same "could not connect to DB" error.
So i removed the folder /usr/local/softaculous and reinstalled the softaculous.
Now again i am back to square one, i.e. http://188.164.131.36:2006/index.php
gives me the error "Could not connect to database"

Any help would be appreciated.
Once we are able to install and test the enterprise edition we would like to purchase the commercial licenses. So if you could get this going quickly, we would be very happy to go commercial.

below is wht i see in the mysql.log
150121 20:39:53 mysqld_safe mysqld from pid file /usr/local/emps/var/mysql/mysqld.pid ended
150121 20:39:54 mysqld_safe Starting mysqld daemon with databases from /usr/local/emps/var/mysql
150121 20:39:54 InnoDB: The InnoDB memory heap is disabled
150121 20:39:54 InnoDB: Mutexes and rw_locks use GCC atomic builtins
150121 20:39:54 InnoDB: Compressed tables use zlib 1.2.3
150121 20:39:54 InnoDB: Initializing buffer pool, size = 128.0M
150121 20:39:54 InnoDB: Completed initialization of buffer pool
150121 20:39:54 InnoDB: highest supported file format is Barracuda.
150121 20:39:54  InnoDB: Waiting for the background threads to start
150121 20:39:55 InnoDB: 5.5.40 started; log sequence number 1595675
150121 20:39:55 [Note] Server hostname (bind-address): '0.0.0.0'; port: 3178
150121 20:39:55 [Note]  - '0.0.0.0' resolves to '0.0.0.0';
150121 20:39:55 [Note] Server socket created on IP: '0.0.0.0'.
150121 20:39:55 [Note] Event Scheduler: Loaded 0 events
150121 20:39:55 [Note] /usr/local/emps/bin/mysqld: ready for connections.
Version: '5.5.40-log'  socket: '/usr/local/emps/var/mysql/mysql.sock'  port: 3178  Source distribution

usr/local/emps/var/log/nginx/error.log file empty

i also have the /usr/local/softaculous/enduser/enterprise.php correctly in place,
also have verified that the username/pwd used in this file for mysql are correct by trying to login, below is the info after login
root@ub-1404-64:~# /usr/local/emps/bin/mysql -u root -p
Enter password:
Welcome to the MySQL monitor.  Commands end with ; or \g.
Your MySQL connection id is 3
Server version: 5.5.40-log Source distribution

Copyright (c) 2000, 2014, Oracle and/or its affiliates. All rights reserved.

Oracle is a registered trademark of Oracle Corporation and/or its
affiliates. Other names may be trademarks of their respective
owners.

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

mysql> show databases;
+--------------------+
| Database          |
+--------------------+
| information_schema |
| mysql              |
| performance_schema |
| test              |
+--------------------+
4 rows in set (0.00 sec)

Is there any other config  or logs you need to debug this issue?
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Softaculous Enterprise not working
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 5638
Status:
Hi,

Quote
mysql> show databases;
+--------------------+
| Database          |
+--------------------+
| information_schema |
| mysql              |
| performance_schema |
| test              |
+--------------------+
4 rows in set (0.00 sec)


It looks like the softaculous database is not created hence you are facing the issue. It could be possible that other MySQL was running on the server when Softaculous was installed.

Can you please open a support ticket here :
https://www.softaculous.com/support/

We will check your issue asap.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

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