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 License didn't work (7 Replies, Read 7680 times)
Quax
Posted on # August 11, 2011, 1:57 am
Group: Member
Post Group: Newbie
Posts: 26
Status:
Hi,

I purchased the Lifetime license yesterday:
[quote]Congratulations the Payment was made Successfully
        The payment for the Invoice Number 5527 dated 10/08/2011 has been successfully updated. The following licenses have been Renewed / Activated :
     
The License will be updated when the CRON runs on your server.

For immediately updating it please click on the "Refresh License" link in your Softaculous Admin Panel.
For updating it by running shell commands please refer to the following page :
http://www.softaculous.com/docs/immediate_update

We thank you for choosing Softaculous.

Regards,
The Softaculous Team
[/quoute]

and still get tyhe message:
[quote]Your license is not active or it has expired. If your license has expired, please renew it to continue using this Software.
[/quote]

Edited by Moderator : August 11, 2011, 5:54 am
IP: --   

License didn't work
Quax
Posted on # August 11, 2011, 2:05 am | Post: 1
Group: Member
Post Group: Newbie
Posts: 26
Status:
Forget to add  that I set the CRON Job as implemented already.

Also I do not have an Admin Panel, or I didn't find it!

Thanks.
IP: --   

License didn't work
Brijesh
Posted on # August 11, 2011, 5:59 am | Post: 2
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

Sir never reveal your license key on public forum. If you have such query you should open a support ticket.
I just checked your license and it is a lifetime license your server must be waiting for the cron to update. Cron runs once in 24 hours. If it is not updated yet please run the cron manually:
http://softaculous.com/docs/Immediate_Syncronize_with_Softaculous_Servers

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

License didn't work
Quax
Posted on # August 11, 2011, 11:56 am | Post: 3
Group: Member
Post Group: Newbie
Posts: 26
Status:
Now I got the following answer for an ticket at MuyResellerHome:
Quote
Hello,

Please upload the installation file along with the licence key in your account and update us. We will proceed for the installation.

Please feel free to contact us back in case of any further information.

Thank you,
Ruth Mitchell,
Technical Support Department
Myresellerhome Inc.

----------------------------------------------
Ticket ID: #858499
Subject: Softaculos
Status: Answered
Ticket URL: http://portal.myresellerhome.com/viewticket.php?tid=858499&c=1A4hkFy4


Could you please tell me how to handle that ans send me the required files?

Thanks.
IP: --   

License didn't work
Brijesh
Posted on # August 11, 2011, 1:06 pm | Post: 4
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Quote From : Quax August 11, 2011, 11:56 am
Now I got the following answer for an ticket at MuyResellerHome:
Quote
Hello,

Please upload the installation file along with the licence key in your account and update us. We will proceed for the installation.

Please feel free to contact us back in case of any further information.

Thank you,
Ruth Mitchell,
Technical Support Department
Myresellerhome Inc.

----------------------------------------------
Ticket ID: #858499
Subject: Softaculos
Status: Answered
Ticket URL: http://portal.myresellerhome.com/viewticket.php?tid=858499&c=1A4hkFy4


Could you please tell me how to handle that ans send me the required files?

Thanks.

Hi,

Sir what error are you facing?


-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

License didn't work
Quax
Posted on # August 11, 2011, 1:31 pm | Post: 5
Group: Member
Post Group: Newbie
Posts: 26
Status:
There is an old Softaculous in my cPanel and didn't work. So I bought the Lifetime version and it will not work! Now I opened a Ticket at MyResellerHome and was get that answer I posted!

That's the problem I'm facing!

And here I need help to solve that. What could be done?
IP: --   

License didn't work
Brijesh
Posted on # August 12, 2011, 5:03 am | Post: 6
Group: Softaculous Team
Post Group: Super Member
Posts: 5647
Status:
Hi,

I have replied to your ticket please check it and let us know if you need any further help.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool
IP: --   

License didn't work
Quax
Posted on # August 12, 2011, 5:12 am | Post: 7
Group: Member
Post Group: Newbie
Posts: 26
Status:
Thanks for that.

I've forwarded the message to MyResellerHome Support already and need to wait for the reply.

Thanks again.
IP: --   

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