Softaculous

Topic : issue with mysql database connection on install and hsphere

Posted By: aneinet on November 16, 2011, 11:53 pm

Have Softaculous 3.7 installed on Hsphere 3.5.

For any app installs it fails on the mysql portion. In the hsphere cp logs I can see the commands being executed and the database being created but then it deletes the database and softaculous reports the following error.

There are no errors in the php_error.log There are no errors in the hsphere.log. It does this for all softaculous apps that include a mysql database. The mysql database is on the same server as the web server and that the softaculous scripts are installed on.

The following errors were found :

The MySQL Connection could not be established.

Posted By: Brijesh on November 17, 2011, 7:05 am | Post: 1

Hi,

We have replied to your ticket and expecting an response from you.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: aneinet on December 10, 2011, 11:04 pm | Post: 2

Almost a month now and this trouble ticket is still open. :(

Posted By: Brijesh on December 11, 2011, 6:22 am | Post: 3

Hi,

We are Sorry for the Inconvenience. We are working on your issue.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: InWebServices on April 23, 2012, 7:55 am | Post: 4

For reference, if you use the setting to generate database name automatically and the database name is less than 5 characters, it causes the install to fail due to there being a 5 character minimum for the username. This appears to be a bug in softaculous, the error message is obviously not the most helpful.

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Magento, WordPress, H-Sphere, AWS
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http://www.inwebservices.com

Posted By: Brijesh on April 25, 2012, 6:08 am | Post: 5

Quote From : InWebServices April 23, 2012, 7:55 am

Hi,

We have tested this on our servers and even the username with less than 5 characters are created.
Which panel are you using ?
If it is H-Sphere then you must have set some custom settings which does not allow to create username with less than 5 characters.
If you can open a support ticket with a test account details we will check the issue.

Also regarding the error message we will improve it.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool