Posted By: easyhost on September 13, 2010, 7:19 pm |
Hi
I received the below notice from one of my VPS suppliers, i have also confirmed this will effect all Rapidswitch servers Dear valued customer, Our data-centre will be carrying out some maintenance which will cause a disruption to ALL web hosting, reseller hosting, master reseller hosting and SHOUTcast server customers. Maintenance Type: Infrastructure Expected effect on your service: Servers will loose power, thus websites/SHOUTcasts will be unreachable Expected downtime duration: <8 hours (between 5 and 8 hours) This will occur between 00:00 and 08:00 on 02/10/2010 (UK Time - GMT) The following servers are relevant to this message: Evolution, Gravity - Our data-centre will be enacting our procedures for a controlled power outage to RapidSwitch Spectrum House. This will happen between the hours of 00:00 and 08:00 on Saturday 02/10/10. - These procedures are being put into action to allow essential repairs to the main power systems in RSH North. - As part of procedures for restoration of power there will additional staff on site. They will be checking that all services have power restored and pro-actively investigating any issues reported by the monitoring system. Our data-centre monitoring systems have been configured correctly for our servers in order to achieve full service as quickly as possible after the downtime. - In preparation for this, we have migrated our main website, client area and support system into 'the cloud' of a data-centre very nearby to RapidSwitch (location of evolution and gravity servers). This will ensure that you will always be able to reach us, the support system and management of your products and domains throughout any period of downtime. Furthermore, as it is in a cloud, it is even more unlikely to have any downtime at all. Sequence of Events 00:00: Power down of servers in the whole data-centre (gracefully) will begin 01:00: Maintenance on the power system will commence 05:00: Scheduled start time for restoring power across the data-centre in stages with staff pro-actively investigating and restoring service to servers if needed 08:00: All servers will definitely be back online Technical explanation of cause The data-centre recently installed a fourth 500kva UPS into the data centre to add resilience and capacity to the power systems. The data centre was designed with this in mind, so the appropriate connections exist on the Schneider UPS Output Panel (that feeds all servers from a common busbar) to connect this UPS. During the installation of the UPS, engineers discovered there was a fault with the panel which meant the additional UPS could not be connected. To repair this fault, we need to electrically isolate the panel, as engineers cannot work on the panel while it is live for safety reasons. The manufacturer of the panel, Schneider, is sending a team of engineers to repair the panel so it can accept the fourth 500kva UPS. For updates during the scheduled maintenance, please visit http://servicestatus.rapidswitch.com/ where regular updates on progress will be provided. We apologise for any inconvenience this may cause, please do not hesitate to contact us if you have any queries or questions regarding this maintenance window. We understand this is a heavy period of downtime and will discuss any concerns you have about it gladly. Regards, Tech-Hosts Date - 02/10/2010 00:00 - 02/10/2010 02:00 ----------------------- Majesty Hosting |