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 NOT compatible with Hsphere (3 Replies, Read 7783 times)
pfmartin
Group: Member
Post Group: Newbie
Posts: 6
Status:
I have uncovered the Softaculous does not fully work with Hsphere.  It turns out that on Hsphere one control panel user can have multiple accounts.  Softaculous works on the first account, but does not work on any of the additional accounts.

This is because each additional account has a UNIX username that is sequenced by a number.  For example, assuming a user called "softy" has 3 accounts, they would be represented at the UNIX user level as:

softy
softy0
softy1

Apparently, Softaculous uses the UNIX username to determine the mysql database name prefix.  This causes a problem since all database names are prefixed by the username (i.e. "softy").  Softaculous does not understand this and then fails.

The Softaculous team is aware of this problem because I opened a trouble ticket.  BUT, for some reason the moment they discovered this bug, they have simply stopped communicating with me.  I have sent multiple requests for an update, but they simply ignore them.  It is very frustrating.  I hope someone at Softaculous reads and follows up to this post.  Ticket #219503.

Thank you.
IP: --   

NOT compatible with Hsphere
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
Hi,

We are extremely sorry for the delay in reply.
I would like to assure you a Tech is looking into this matter.
You ticket contains additional details.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
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NOT compatible with Hsphere
alons
Group: Administrator
Post Group: Super Member
Posts: 2184
Status:
Hi,

An update is being launched this week.

Regards,
ALons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

NOT compatible with Hsphere
pfmartin
Group: Member
Post Group: Newbie
Posts: 6
Status:
That is great to hear!  Thank you for the follow-up.
IP: --   

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