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 Disk space problem installing apps from softaculous (13 Replies, Read 3826 times)
leosimon
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hello,

I have tried to install some applications from softaculous, but when I click install ig throws the error "You don't have sufficient space for the installation" even though I have more enough space.

I am not sure that which space is Softac talking about.

Help !
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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
having the same issue - anyone knows how to fix this?
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Disk space problem installing apps from softaculous
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 2167
Status:
Hi,

Softaculous checks the disk space available for the user. If the required space is greater than the space available for the user then Softaculous will throw this error.

If you still face the error please open a support ticket with the test account details we will check it and resolve the issue.
http://www.softaculous.net/support

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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
The user has over 1GB of space / quota free. I have submitted a ticket.
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Disk space problem installing apps from softaculous
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 2167
Status:
Hi,

Our support team has replied to your ticket.

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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
What was wrong and what's the solution?
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Disk space problem installing apps from softaculous
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 2167
Status:
Quote From : Jim22 February 12, 2013, 12:35 pm
What was wrong and what's the solution?
Hi,

Sir, which panel are you using ?


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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
We're using h-sphere. Oh I tried installing wordpress on the same server but a different account and it worked. It seems to only fail on one particular user.
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Disk space problem installing apps from softaculous
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 2167
Status:
Hi,

If you can please open a support ticket with the user account details we will check it.

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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
Sorry, we do NOT want to give you root access.
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Disk space problem installing apps from softaculous
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 2167
Status:
Hi,

Sir for some reason H-Sphere is not returning the correct disk space usage of the user. We have emailed the H-Sphere team regarding this issue. We will get this fixed asap. We will provide the patch once it is resolved.

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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
If you can tell me how you're getting the disk space usage data, I can probably fix it
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Disk space problem installing apps from softaculous
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 2167
Status:
Hi,

I have emailed you the method we use to determine disk space usage.

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Disk space problem installing apps from softaculous
Jim22
Group: NOC
Post Group: Newbie
Posts: 14
Status:
Solution to this problem (on H-Sphere control panel): Reset the "Summary Disk Quota" from the end user hsphere control panel.
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