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 can't backup my files., Webuzo Backup (8 Replies, Read 9930 times)
fernado_loa
Group: Member
Post Group: Newbie
Posts: 22
Status:
i can't backup my  website files using webuzo backup.

log says :  This User is not permitted to run the script !

please help me
IP: --   

can't backup my files.
nikhil89
Group: Softaculous Team
Post Group: Elite Member
Posts: 467
Status:
Hi,

Can you check whether the Webuzo ACL has been enabled on your server. You will find the above setting at Webuzo Admin Panel -> Settings -> Webuzo ACL.

This could be the reason for the above error. If you still face the issue please open a support ticket here, along with your root details:
https://www.softaculous.com/support/

Please let us know if you still face the issue. We will be happy to help you.
IP: --   

can't backup my files.
fernado_loa
Group: Member
Post Group: Newbie
Posts: 22
Status:
when i enabled Webuzo ACL , then it log me outs from the panel and ask me to login with my root password , hen i logged in and when i opened any other page it automatically log me out and ask me to login again and again!
IP: --   

can't backup my files.
fernado_loa
Group: Member
Post Group: Newbie
Posts: 22
Status:
above problem was solved by

service webuzo restart
IP: --   

can't backup my files.
nikhil89
Group: Softaculous Team
Post Group: Elite Member
Posts: 467
Status:
Hi,

We are glad to know that your issue has been resolved.

In regards to the Webuzo ACL, you had to check whether the same is disabled. If you enable Webuzo ACL, then only root user will be able to login into the Admin Panel.

Please let us know if you need any further information. We will be happy to help you.
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can't backup my files.
fernado_loa
Group: Member
Post Group: Newbie
Posts: 22
Status:
no enabled the Webuzo ACL , still i can't take backup so i submited a ticket on support and they told me that they will contact me when they identify the exact problem which cause!

i am expecting a new update fix!
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can't backup my files.
fernado_loa
Group: Member
Post Group: Newbie
Posts: 22
Status:
Support told me : 

"the utility is not able to idenify the 'MY_USER_NAME' as the default webuzo user and that is why you are getting the error.

For the time being, I have taken a backup using SSH with root user using the following command:
/usr/local/emps/bin/php /usr/local/webuzo/cli.php --webuzo_backup --backup=1 --type=home"
IP: --   

can't backup my files.
webuzo_manager
Group: Member
Post Group: Elite Member
Posts: 268
Status:
Hi fernado,

We have identified the issue and will be releasing a fix in coming few days.

Until then you can use the CLI utility.

Edited by webuzo_manager : May 26, 2016, 12:07 pm
IP: --   

can't backup my files.
fernado_loa
Group: Member
Post Group: Newbie
Posts: 22
Status:
:)
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