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 Admin Panel Unusual Timeouts, Admin Panel Unusual Timeouts (20 Replies, Read 29329 times)
systemnova
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Firstly want to say I love Webuzo and the support from the dudes in this forum has been spectacular!

Just one problem, every so often the admin panel will seemingly timeout with no warning for 30seconds or so the whole admin backend will be unavailable, then it will return good as new with no problems. During this time there does not seem to be any load on the server (although i should do some more rigorous tests), and it seems to happen even with fresh installs.

It's frequent enough to reliably assume it would happen once in a 1hr usage period, but not frequent enough to be unusable. I'd love any thoughts from support.
Cheers,
Jesse
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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
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Is your server having enough resources - memory, disk space ?

Is it a browser specific issue ? Could you please elaborate in a bit detail ?

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Admin Panel Unusual Timeouts
systemnova
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Post Group: Newbie
Posts: 23
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Quote From : valley November 21, 2014, 6:26 am
Is your server having enough resources - memory, disk space ?

Is it a browser specific issue ? Could you please elaborate in a bit detail ?


There are ample resources, and the individual applications work fine, even while the webuzo panel times out and the control panel will not display. It seems to happen on all browsers and I cant see any errors in the logs although maybe I'm not looking at the right logs.

It seems to quite reliably occur when installing an application, I'd say 1 in every 5 application installs fail and have to be done again because of these timeouts. No error is ever produced.

Cheers,
Jesse

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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
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You can check the Webuzo Panel Logs here
/usr/local/emps/var/log/

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Admin Panel Unusual Timeouts
systemnova
Group: Member
Post Group: Newbie
Posts: 23
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I've attached the error log below. Any ideas?
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Admin Panel Unusual Timeouts
systemnova
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Post Group: Newbie
Posts: 23
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oops
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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
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Restart the Webuzo service

Root > service webuzo restart

Did you alter any of the Webuzo configurations ?
Any contents of the dir /usr/local/webuzo ?

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Admin Panel Unusual Timeouts
systemnova
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Post Group: Newbie
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I regularly restart the service, it seems to make no difference.

To my knowledge i have not altered any of the webuzo configrations, not the /usr/local/webuzo directory.
This issue occurs on fresh installs.

I've also got a few other symptoms:

1. Sometimes installs of applications or restores of backups take a long time then say something to the effect of "operation timeout" but then it will work the second time around.

2. Regularly i will click on server logs or any part of the panel, but instead of opening the page it will ask me to log back in again. I will then attempt to open the log/panel again and it will again ask me to login. This is an endless loop. The problem is solved if I change browser or computer, but not if i clear my cache?? Which confuses me greatly.

I'm wondering if it is related to this:
http://www.softaculous.com/board/index.php?tid=6201&tpg=1#p22802
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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
Quote
1. Sometimes installs of applications or restores of backups take a long time then say something to the effect of "operation timeout" but then it will work the second time around.


Sir it seems your server runs out of resources at that point restricting to complete the action. Hence the issue.


Quote
2. Regularly i will click on server logs or any part of the panel, but instead of opening the page it will ask me to log back in again. I will then attempt to open the log/panel again and it will again ask me to login. This is an endless loop. The problem is solved if I change browser or computer, but not if i clear my cache?? Which confuses me greatly.


Make sure you do not have the Webuzo Panel open in other tabs.Clearing your browser cache should fix it up.



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Admin Panel Unusual Timeouts
systemnova
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Post Group: Newbie
Posts: 23
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@Valley It's a C3.large amazon AWS instance with nothing running on it except Webuzo. The applications themselves run fine while the control panel times out, its just the control panel.

So Webuzo should only ever be used from one tab? This might be the source of the issue.
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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
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Quote From : systemnova December 5, 2014, 6:08 am
@Valley It's a C3.large amazon AWS instance with nothing running on it except Webuzo. The applications themselves run fine while the control panel times out, its just the control panel.


In this case the next time it freezes, execute the following command to learn the behavior of the server

Root > top

Quote
So Webuzo should only ever be used from one tab? This might be the source of the issue.


You can run it is multiple tabs. Make sure your sessions/cookies/cache is cleared in advance.


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Admin Panel Unusual Timeouts
systemnova
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I will test to see if issue occurs in other browsers, I'm currently using chrome on a mac.

Memory, disk space and processing power are all more than fine.
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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
Run the command next time it freezes to learn more about the issue.

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Admin Panel Unusual Timeouts
systemnova
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Post Group: Newbie
Posts: 23
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What command?
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Admin Panel Unusual Timeouts
valley
Group: Webuzo Team
Post Group: Super Member
Posts: 1644
Status:
In this case the next time it freezes, execute the following command to learn the behavior of the server

Root > top

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