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 cPanel Icon, cPanel Icon not showing up under correct section (20 Replies, Read 14789 times)
jonprindiville
Group: Member
Post Group: Newbie
Posts: 10
Status:
Hi I have a VPS that i would love to run softaculous on. When i origionaly installed it the current version was 1.7 and i had to reload that server. Now that i did a fresh install of softaculous it was version 1.8 and when logging into cpanel it shows the icon in its own group and not in the software/services group like it should. Does anyone know how to fix this? I figure it is not the server due to the fact i have tried reloading it again and still no luck.

Thanks,
Jon


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Jon
BlackIce Live Web Hosting
www.blackicelive.com
IP: --   

cPanel Icon
alons
Group: Administrator
Post Group: Super Member
Posts: 2185
Status:
This is a general bug of cPanel.
Softaculous uses cPanels API which is :
/usr/local/cpanel/bin/register_cpanelplugin /usr/local/cpanel/whostmgr/docroot/cgi/softaculous

If this is run twice cPanel adds it to a NULL category.
Hence this issue.
Please try this from Shell:
/usr/local/cpanel/bin/unregister_cpanelplugin /usr/local/cpanel/whostmgr/docroot/cgi/softaculous

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cPanel Icon
jonprindiville
Group: Member
Post Group: Newbie
Posts: 10
Status:
that is not a valid line of code so i did this like instead /usr/local/cpanel/bin/unregister_cpanelplugin /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/softaculous.cpanelplugin and still no luck is there anyway i can gain access to verison 1.7 then do the upgrade to version 1.8? or does anyone know how to completely uninstall?

Thanks, Jon

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Jon
BlackIce Live Web Hosting
www.blackicelive.com
IP: --   

cPanel Icon
alons
Group: Administrator
Post Group: Super Member
Posts: 2185
Status:
Sir I have emailed the cPanel guys.
I will let you know when they reply

Also 1.7 will again try to register the plugin
I know the coding. It will not help sir.

Let the cPanel guys look into the issue.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

cPanel Icon
jonprindiville
Group: Member
Post Group: Newbie
Posts: 10
Status:
I just don't understand when i installed 1.7 on a clean server it installed fine and when i installed 1.8 on 2 clean servers both times it ended up funny in cpanel on both. So would there be anyway i could at least try 1.7 and see what happens just as something until the cpanel people get back to us?


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Jon
BlackIce Live Web Hosting
www.blackicelive.com
IP: --   

cPanel Icon
jonprindiville
Group: Member
Post Group: Newbie
Posts: 10
Status:
Problem Fixed! Please read next post for details.


Edited by jonprindiville : July 28, 2009, 4:46 am

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Jon
BlackIce Live Web Hosting
www.blackicelive.com
IP: --   

cPanel Icon
jonprindiville
Group: Member
Post Group: Newbie
Posts: 10
Status:
After some research i was able to figure this out. Here is what i had to do.

First run this line of code (this will remove the current icon that is in the null icon group): /usr/local/cpanel/bin/unregister_cpanelplugin /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/softaculous.cpanelplugin

Next use a program such as WinSCP to login to your servers root file system --> navigate to the following directory: /usr/local/cpanel/bin and unzip then copy the containing file (attached file) into this directory.

Now we we need to run the last line of code and this places the icon in the correct directory: /usr/local/cpanel/bin/register_cpanelplugin /usr/local/cpanel/bin/softaculous.cpanelplugin

Now all new accounts you create will have the icon correctly placed in the Software/Services group. One thing i noticed is that the icon that was in the null group sometimes remained visible in existing accounts.

Problem Fixed!

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Jon
BlackIce Live Web Hosting
www.blackicelive.com
IP: --   

cPanel Icon
alons
Group: Administrator
Post Group: Super Member
Posts: 2185
Status:
Sir we have figured out the mistake.
It happens to be a CRLF bug.
Linux/UNIX system treat file only in LF as proper.
Rest CRLF files create this problem
We have now changed the formatting to only LF.

Now we have figured it why the unregister didnt work !

Regards,
Alons

Edited by alons : July 29, 2009, 4:59 am

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
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cPanel Icon
willdashwood
Group: Member
Post Group: Newbie
Posts: 27
Status:
Is there a way to remove it from existing accounts too? I've tried...

/usr/local/cpanel/bin/unregister_cpanelplugin /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/softaculous.cpanelplugin

... but the icon remains in the "null" group at the top of the page.
IP: --   

cPanel Icon
jonprindiville
Group: Member
Post Group: Newbie
Posts: 10
Status:
I never was able to find a way to correct existing accounts but it was not a big deals because no one was on the server yet because it was new. Sorry I was not more help.

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Jon
BlackIce Live Web Hosting
www.blackicelive.com
IP: --   

cPanel Icon
alons
Group: Administrator
Post Group: Super Member
Posts: 2185
Status:
willdashwood is the correct icon in the Softwares group also there ?

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

cPanel Icon
willdashwood
Group: Member
Post Group: Newbie
Posts: 27
Status:
Alons, that icon was removed too but we have our own custom icon anyway. Incidentally this is on a different server to the other account you're investigating.
IP: --   

cPanel Icon
alons
Group: Administrator
Post Group: Super Member
Posts: 2185
Status:
Custom Icon ?
As in you made the icon.
Well then did you run the register plugin Twice ?

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

cPanel Icon
willdashwood
Group: Member
Post Group: Newbie
Posts: 27
Status:
Yes we made a custom icon to go along with our other custom icons. I can install/uninstall that one fine but I can't uninstall the softaculous icon that is in it's own box. Also it appears to still be there on new accounts.
IP: --   

cPanel Icon
alons
Group: Administrator
Post Group: Super Member
Posts: 2185
Status:
On our 4 test servers once we removed the Carriage Returns from the softaculous.cpanelplugin file and run the above commands it corrected everything.
Just run the REGISTER Plugin again and the unregister:
/usr/local/cpanel/bin/register_cpanelplugin /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/softaculous.cpanelplugin

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Remote Installer - AEFER
Softaculous Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Softaculous Virtualizor - The Next Generation VPS Panel
IP: --   

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