Softaculous


Topic : No backups after upgrade to 4.0.7


Posted By: johannes on April 13, 2012, 1:54 am
Hello,
after the upgrade to softaculous 4.0.7 it seems that the backup process is broken. The process starts, tell me that it will run in the background and will send me email, but after that nothing happens.  No email, no backup in the list, no backupped file in the /softaculous_backups  dir.  I tried several times with different installations. No luck.

Johannes

Posted By: Brijesh on April 13, 2012, 4:52 am | Post: 1
Hi,

Can you please open a support ticket with the account details of the user which is facing this problem. We will resolve this ASAP.
http://softaculous.net/support

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: johannes on April 13, 2012, 5:37 am | Post: 2
Ok, ticket is opened. Thank you.

Posted By: Brijesh on April 13, 2012, 5:38 am | Post: 3
Hi,

We are looking into your ticket and will resolve the issue ASAP.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: johannes on April 16, 2012, 11:15 am | Post: 4
Hi,

you guys are great, thank you very much!

I had a special security configuration on my box which kicked out the normal way of function, and since they had all needed info they needed only a few hours and did a hard job (I saw the servermails) to solve the problem.

You`re the best !!

Thank you!

Johannes



Posted By: Brijesh on April 16, 2012, 1:04 pm | Post: 5
Hi,

Feel free to contact us if you need any further information.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: vervehst on April 16, 2012, 2:58 pm | Post: 6
I have the same problem. What was done to resolve it?

Posted By: Brijesh on April 17, 2012, 5:40 am | Post: 7
Hi,

Which panel are you using ?
If it is DirectAdmin please execute the following command:
Code
ln -s /usr/local/directadmin/plugins/softaculous/images /usr/local/directadmin/plugins/softaculous/enduser


If you still face the issue then please open a support ticket we will look into this.
https://www.softaculous.net/support


-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

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