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 ionCube not installed, getting error when trying to load softaculous (20 Replies, Read 40314 times)
cuhosting
Posted on # November 14, 2009, 6:32 am
Group: Member
Post Group: Newbie
Posts: 4
Status:
Hello All,
I have cPanel Installed in my VPS. I feel that ionCube is not installed.
I get this error: Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/inc.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.
When I installed it from WHM it showed no error, and showed me the congratulations page.
Can someone show me the way to install it, I will install it myself just dont know the way?
Thanks.
IP: --   

ionCube not installed
alons
Posted on # November 16, 2009, 9:43 am | Post: 1
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Go to WHM > Tweak Settings.
Search for PHP > ioncube

Check it and submit.
Then please install.

Regards,
ALons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

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ionCube not installed
cuhosting
Posted on # November 16, 2009, 10:25 am | Post: 2
Group: Member
Post Group: Newbie
Posts: 4
Status:
Hello,

I have installed ionCube and also done the tweak setting as you told. In WHM it shows me that installation is successful. But when I try to access it from cPanel it get the same error as stated in the previous post.

Do I need to make some changes in inc.php file?

Thanks for your help.
IP: --   

ionCube not installed
alons
Posted on # November 18, 2009, 11:06 am | Post: 3
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

Not really.
I have PMed you please reply.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
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ionCube not installed
disstress
Posted on # November 29, 2009, 8:36 am | Post: 4
Group: Member
Post Group: Newbie
Posts: 2
Status:
I am having this issue as well. I have ioncube loaders enabled in tweak settings. I am running 11.25 cPanel.
IP: --   

ionCube not installed
cuhosting
Posted on # November 29, 2009, 9:28 am | Post: 5
Group: Member
Post Group: Newbie
Posts: 4
Status:
Quote From : disstress November 29, 2009, 8:36 am
I am having this issue as well. I have ioncube loaders enabled in tweak settings. I am running 11.25 cPanel.


I can solve this problem. PM me if you want me to solve this issue. Thanks.
IP: --   

ionCube not installed
mylogon
Posted on # November 29, 2009, 10:14 am | Post: 6
Group: Member
Post Group: Newbie
Posts: 27
Status:
You can also check by using

/scripts/phpextensionmgr status IonCubeLoader


It should come back:

Determining status of IonCubeLoader
IonCubeLoader extension is installed

Otherwise run:


/scripts/phpextensionmgr install IonCubeLoader 

plus making sure WHM is set as above.

From:

http://docs.cpanel.net/twiki/bin/view/EasyApache3/PhpExtensions





Edited by mylogon : November 29, 2009, 10:15 am
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ionCube not installed
mylogon
Posted on # November 29, 2009, 10:28 am | Post: 7
Group: Member
Post Group: Newbie
Posts: 27
Status:
Did you restart apache?  If you did not since the install of ioncube, it probably will not work.  You can do that either in WHM or ssh, service httpd restart.


IP: --   

ionCube not installed
alons
Posted on # November 29, 2009, 5:43 pm | Post: 8
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

cPanel has two PHP binaries and two PHP.ini
In 11.25 it seems its not installing ionCube for the WHM part.

The WHM php.ini is in the following locations:
/usr/local/cpanel/3rdparty/etc or
/var/cpanel/3rdparty/etc

You will need to manually install ioncube or contact our suppor team and they will do it for you.

I have also raised the issue with the cPanel guys and will get back to you when I get a solution.

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ionCube not installed
disstress
Posted on # November 29, 2009, 6:51 pm | Post: 9
Group: Member
Post Group: Newbie
Posts: 2
Status:
For some reason, I decided to reboot the server. Once everything came back up, I checked the script and the error went away. Note: this is using 11.25 cPanel
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ionCube not installed
alons
Posted on # November 30, 2009, 4:24 am | Post: 10
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
I guess then even cPanel needs a reboot after the Tweak Settings.
I will confirm with them

Regards,
Alons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ionCube not installed
alons
Posted on # November 30, 2009, 7:41 am | Post: 11
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Hi,

The cPanel guys have said to run:
/scripts/makecpphp

It should fix any problems in PHP.
Also as per them a reboot is unncessary.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ionCube not installed
mylogon
Posted on # November 30, 2009, 7:46 am | Post: 12
Group: Member
Post Group: Newbie
Posts: 27
Status:
Similar problem - internal and external php - as your sticky:


   
   

   
   
   
   
    Sticky:
    Variables not being populated



    [Maybe changing the spelling error in the post subject would be good :) ]


Edited by mylogon : November 30, 2009, 7:49 am
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ionCube not installed
alons
Posted on # November 30, 2009, 8:36 am | Post: 13
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Can others confirm whether makecpphp solved their problems ?

Regards,
ALons

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ionCube not installed
Matt
Posted on # January 1, 2010, 7:29 pm | Post: 14
Group: Member
Post Group: Newbie
Posts: 1
Status:
Yes, had the same problem and makecpphp fixed it  :D
Cheers
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ionCube not installed
shore
Posted on # January 5, 2010, 12:13 am | Post: 15
Group: Member
Post Group: Newbie
Posts: 2
Status:
I am having the identical issue and ran /scripts/makecpphp but this did *not* resolve my issue and I am still getting the error. 

Please advise...

Thanks!!

PS /scripts/makecpphp is not trivial...it appears to do *lots* of things...about 15 minutes to run

-Dena
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ionCube not installed
alons
Posted on # January 5, 2010, 2:38 am | Post: 16
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
Please confirm that you have enabled ionCube in "Tweak Settings"
Otherwise makecpphp will also not work.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ionCube not installed
shore
Posted on # January 5, 2010, 2:47 am | Post: 17
Group: Member
Post Group: Newbie
Posts: 2
Status:
"Aric" who you may know from cPanel forums has resolved our issue.  Although IonCube Loader was indeed selected in Tweak Settings he said ours was not 'fully' enabled. He also indicated this may be a common issue so hopefully that helps someone else.'

So glad as I *really* was anxious for this to work :)

-Dena

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ionCube not installed
alons
Posted on # January 5, 2010, 3:50 am | Post: 18
Group: Administrator
Post Group: Super Member
Posts: 2280
Status:
I had raised the issue with them before and they said they needed a server to check this bug.
Hopefully they should fix it in the next version.

-----------------------
For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support.

Virtualizor - The Next Generation VPS Panel
Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud
Pinguzo - Server and Domain Monitoring tool
PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes
Remote Installer - Use Softaculous over FTP/FTPS/SFTP
IP: --   

ionCube not installed
rajinnasik
Posted on # August 24, 2010, 11:49 am | Post: 19
Group: Member
Post Group: Newbie
Posts: 6
Status:
Hello All,

I am getting the following error while installing the Softaculous in WHM (cPanel 11.25.0-R46156 - WHM 11.25.0 - X 3.9 CENTOS 5.5 i686 standard on server).

ERROR:
-----------------------------------------------------------
Site error: the file /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/enduser/main/functions.php requires the ionCube PHP Loader ioncube_loader_lin_5.2.so to be installed by the site administrator.
-----------------------------------------------------------

I have done all suggested steps like, installed ioncube, and set ioncube into WHM >> Tweak Setting, running makecpphp.

=========
root@server [~]# php -v
PHP 5.2.9 (cli) (built: Aug 24 2010 02:12:28)
Copyright (c) 1997-2009 The PHP Group
Zend Engine v2.2.0, Copyright (c) 1998-2009 Zend Technologies
    with the ionCube PHP Loader v3.3.20, Copyright (c) 2002-2010, by ionCube Ltd., and
    with Zend Optimizer v3.3.9, Copyright (c) 1998-2009, by Zend Technologies

root@server [~]# /scripts/phpextensionmgr status IonCubeLoader
Determining status of IonCubeLoader
IonCubeLoader extension is installed
root@server [~]#
=========

Please help !!
Thanks.
IP: --   

ionCube not installed
rajinnasik
Posted on # August 24, 2010, 12:06 pm | Post: 20
Group: Member
Post Group: Newbie
Posts: 6
Status:
After doing all these steps and I had got no luck. So I just rebooted the server. And it is fixed :)
;-D   :D   :P
Thanks.

IP: --   

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