{"id":2868,"date":"2019-01-24T10:08:06","date_gmt":"2019-01-24T10:08:06","guid":{"rendered":"http:\/\/www.softaculous.com\/blog\/?post_type=docs&#038;p=2868"},"modified":"2021-01-06T11:37:51","modified_gmt":"2021-01-06T11:37:51","slug":"info-xml-not-found","status":"publish","type":"docs","link":"https:\/\/www.softaculous.com\/blog\/docs\/admin\/miscellaneous\/info-xml-not-found\/","title":{"rendered":"INFO.xml not found"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">Overview<\/h3>\n\n\n\n<ul class=\"wp-block-list\"><li>This guide will explain how to resolve the issue of &#8220;INFO.XML NOT FOUND&#8221;<\/li><li>This error usually occurs when the scripts packages are missing.<\/li><li>If you have a firewall, then please allow access to download all packages from&nbsp;<strong>*.softaculous.com<\/strong><\/li><\/ul>\n\n\n\n<p class=\"alert alert-info wp-block-paragraph\"><strong>Note<\/strong>&nbsp;: Please allow access to the following domains to your firewall as these are the mirrors used to download the script packages.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">162.55.80.8 #api.softaculous.com<br>103.168.196.0 #s0.softaculous.com<br>51.38.208.85 #s1.softaculous.com<br>37.27.68.87 #s2.softaculous.com<br>178.63.132.196 #s3.softaculous.com<br>95.216.2.79 #s4.softaculous.com<br>15.235.60.218 #s5.softaculous.com<br>51.38.94.231 #s6.softaculous.com<br>15.204.134.13 #s7.softaculous.com<br>148.113.15.242 #s8.softaculous.com<\/pre>\n\n\n\n<h4 class=\"wp-block-heading\">There are two ways to resolve this issue.<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">1) Using Softaculous Admin Panel.<br>2) Using CRON Command.&nbsp;<br><br><strong>1) Using Softaculous Admin Panel<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Go to Softaculous Admin Panel.<\/li><li>Click on Software Tab.<\/li><li>Select All the scripts to enable all the scripts.<\/li><li>Click on&nbsp;<strong>Update Settings<\/strong>&nbsp;button.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This will download all the selected scripts and your issue of INFO.XML NOT FOUND will be resolved.&nbsp;<br><br><strong>2) Using CRON<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please run the following CRON command according to your panel to resolve the issue.For&nbsp;<strong>cPanel<\/strong>&nbsp;SSH to your server as root and enter following commands&nbsp;:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted bash hljs\">\/usr\/local\/cpanel\/3rdparty\/bin\/php \/usr\/local\/cpanel\/whostmgr\/docroot\/cgi\/softaculous\/cron.php<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><br>For&nbsp;<strong>Direct Admin<\/strong>&nbsp;SSH to your server as root and enter following commands&nbsp;:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted bash hljs\">\/usr\/local\/bin\/php -d open_basedir=\"\" -d safe_mode=0 -d disable_functions=\"\" \/usr\/local\/directadmin\/plugins\/softaculous\/cron.php <\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><br>For\u00a0<strong>Plesk <\/strong>SSH to your server as root and enter following commands\u00a0:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted bash hljs\">\/usr\/local\/softaculous\/bin\/php \/usr\/local\/softaculous\/cron.php<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><br>For\u00a0<strong>ISPManager<\/strong>\u00a0SSH to your server as root and enter following commands\u00a0:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted bash hljs\">php \/usr\/local\/softaculous\/cron.php<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><br>For&nbsp;<strong>InterWorx<\/strong>&nbsp;SSH to your server as root and enter following commands&nbsp;:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted bash hljs\">\/home\/interworx\/bin\/php \/usr\/local\/softaculous\/cron.php<\/pre>\n\n\n\n<p class=\"wp-block-paragraph\"><br>For&nbsp;<strong>H-Sphere<\/strong>&nbsp;SSH to your server as root and enter following commands&nbsp;:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted bash hljs\">\/hsphere\/shared\/php5\/bin\/php-cli -d open_basedir=\"\" -d safe_mode=0 -d disable_functions=\"\" \/usr\/local\/softaculous\/cron.php<\/pre>\n","protected":false},"featured_media":0,"parent":1676,"menu_order":6,"comment_status":"closed","ping_status":"closed","template":"","docs_category":[],"class_list":["post-2868","docs","type-docs","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/2868","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/comments?post=2868"}],"version-history":[{"count":5,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/2868\/revisions"}],"predecessor-version":[{"id":4107,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/2868\/revisions\/4107"}],"up":[{"embeddable":true,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/1676"}],"wp:attachment":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/media?parent=2868"}],"wp:term":[{"taxonomy":"docs_category","embeddable":true,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs_category?post=2868"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}