{"id":5553,"date":"2024-02-08T13:15:50","date_gmt":"2024-02-08T13:15:50","guid":{"rendered":"https:\/\/www.softaculous.com\/blog\/docs\/wordpress-plugin\/whitelist-softaculous-cloud-ip-in-wordfence\/"},"modified":"2026-09-02T09:29:51","modified_gmt":"2026-09-02T09:29:51","slug":"whitelist-softaculous-cloud-ip-in-wordfence","status":"publish","type":"docs","link":"https:\/\/www.softaculous.com\/blog\/docs\/wordpress-plugin\/whitelist-softaculous-cloud-ip-in-wordfence\/","title":{"rendered":"Whitelist Softaculous Cloud IP in Wordfence"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Introduction<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In certain scenarios, you might need to whitelist specific IP addresses to allow access through security plugins like Wordfence in WordPress installations. This documentation provides step-by-step instructions on how to unblock Softaculous IP addresses from Wordfence using IP whitelisting.<br><br>For example when you get an error like below, while you are trying to <a href=\"https:\/\/www.softaculous.com\/blog\/docs\/wordpress-plugin\/adding-website-in-panel\/\">add your website<\/a> to the Softaculous cloud panel. <br>Error: <em>Received empty response from the Website. Please try again later.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Steps<\/h2>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Access your WordPress Admin Dashboard.<\/li>\n\n\n\n<li>Hover over the &#8220;Wordfence&#8221; menu option on the left sidebar &gt; <strong>Settings &gt; All Options.<\/strong><\/li>\n\n\n\n<li>Under <strong><strong>Firewall Options<\/strong><\/strong> click on <strong><strong>Advanced Firewall Options<\/strong><\/strong> and a form will appear to add Softaculous IP <strong>103.168.196.2<\/strong> in the Allowlisted IP addresses block, as shown below.<\/li>\n\n\n\n<li>Click on <strong>Save Changes<\/strong> and try to add your website again.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/www.softaculous.com\/blog\/wp-content\/uploads\/2024\/02\/cloud-ip-1.png\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"336\" src=\"https:\/\/www.softaculous.com\/blog\/wp-content\/uploads\/2024\/02\/cloud-ip-1-1024x336.png\" alt=\"\" class=\"wp-image-6934\" srcset=\"https:\/\/www.softaculous.com\/blog\/wp-content\/uploads\/2024\/02\/cloud-ip-1-1024x336.png 1024w, https:\/\/www.softaculous.com\/blog\/wp-content\/uploads\/2024\/02\/cloud-ip-1-300x98.png 300w, https:\/\/www.softaculous.com\/blog\/wp-content\/uploads\/2024\/02\/cloud-ip-1-768x252.png 768w, https:\/\/www.softaculous.com\/blog\/wp-content\/uploads\/2024\/02\/cloud-ip-1.png 1176w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"featured_media":0,"parent":5390,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","docs_category":[],"class_list":["post-5553","docs","type-docs","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/5553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/types\/docs"}],"replies":[{"embeddable":true,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/comments?post=5553"}],"version-history":[{"count":7,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/5553\/revisions"}],"predecessor-version":[{"id":6935,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/5553\/revisions\/6935"}],"up":[{"embeddable":true,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs\/5390"}],"wp:attachment":[{"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/media?parent=5553"}],"wp:term":[{"taxonomy":"docs_category","embeddable":true,"href":"https:\/\/www.softaculous.com\/blog\/wp-json\/wp\/v2\/docs_category?post=5553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}