Softaculous https://www.softaculous.com/board/index.php? <![CDATA[Database Backups failing since 3.2.7]]> https://www.softaculous.com/board/index.php?tid=20783&tpg=1#p60669
Can you open a support ticket in virtualizor department, So that we can check further.]]> Wed, 31 Dec 2025 17:11:09 GMT https://www.softaculous.com/board/index.php?tid=20783&tpg=1#p60669 <![CDATA[WordPress: Incompatibility between SQLite Object Cache and Softaculous Login]]> https://www.softaculous.com/board/index.php?tid=20415&tpg=1#p60667
Thank you for details.

We tried to replicate this issue on our test servers, however we were not able to replicate the same.

If you or the client is still facing the issue, please open a support ticket with us.

support email : support@softaculous.com
Or use this link : https://softaculous.deskuss.com/open.php]]> Wed, 31 Dec 2025 11:32:16 GMT https://www.softaculous.com/board/index.php?tid=20415&tpg=1#p60667 <![CDATA[Database Backups failing since 3.2.7]]> https://www.softaculous.com/board/index.php?tid=20783&tpg=1#p60666 Bug: Database backups to SSH remote servers failing since 3.2.7 update
Error: "Failed to create backup folder on the backup server"
Last working backup: December 30, 2025
VPS backups: Still work fine to same SSH server
Manual SSH test: Can create folders manually with same credentials
Server: Hetzner Storage Box via SSH with password auth
Path: /home/uxxxxxx/dbs-backups]]> Wed, 31 Dec 2025 09:40:46 GMT https://www.softaculous.com/board/index.php?tid=20783&tpg=1#p60666 <![CDATA[Add dns sync options]]> https://www.softaculous.com/board/index.php?tid=19439&tpg=1#p60628
Mark]]> Wed, 31 Dec 2025 01:40:16 GMT https://www.softaculous.com/board/index.php?tid=19439&tpg=1#p60628 <![CDATA[I can't get into the dashboard]]> https://www.softaculous.com/board/index.php?tid=20685&tpg=1#p60605
Sorry for the inconvenience caused.

Are you saying the site is not present in the Dashboard Overview tab that you created? If yes, it seems that site entry is missing in the .softaculous/installations.php due to this it is not visible in the Overview tab. You need to insert the site details then you will not face the issue.

If you are still encountering an issue, you can open a support ticket in the SitePad with the link https://sitepad.deskuss.com/open.php our support staff will help you.]]> Mon, 29 Dec 2025 12:54:39 GMT https://www.softaculous.com/board/index.php?tid=20685&tpg=1#p60605 <![CDATA[Top part of the header not showing on Cellphone]]> https://www.softaculous.com/board/index.php?tid=20182&tpg=1#p60603
Sorry for the delay in the response.

It seems that the Row or column widget is hidden for tablet and mobile devices that contain the email address, phone number, and other info. so you need to disable the checkbox of Responsive option. Click on that Row / Column widget -> Options -> Responsive here uncheck the checkbox of Tablet and Mobile option to display the content on mobile and tablet devices.
]]> Mon, 29 Dec 2025 12:27:25 GMT https://www.softaculous.com/board/index.php?tid=20182&tpg=1#p60603 <![CDATA[Cannot Edit Email Address in Header for Popular FX Auto Repair Theme]]> https://www.softaculous.com/board/index.php?tid=20318&tpg=1#p60602
Sorry for the delay in the response.

You need to update the Header template page by going to open the Dashboard -> Pagelayer -> Theme Templates -> Header open this template using Pagelayer and click on the widget to update the email address manually, if it is not updated from the settings.]]> Mon, 29 Dec 2025 12:12:27 GMT https://www.softaculous.com/board/index.php?tid=20318&tpg=1#p60602 <![CDATA[I can't get into the dashboard]]> https://www.softaculous.com/board/index.php?tid=20685&tpg=1#p60559 Sat, 27 Dec 2025 20:47:23 GMT https://www.softaculous.com/board/index.php?tid=20685&tpg=1#p60559 <![CDATA[Pro License]]> https://www.softaculous.com/board/index.php?tid=20453&tpg=1#p60558
Quote From : marianade_com October 31, 2025, 11:05 pm
I tried to use only the Pro license and the WP request the installation
from the free plugin too.  I don't have idea it work like this and don't now
the way to restore a backup  from Googledrive.


We apologise for the delay in response. And yes, you are required to have the Free version Installed for the Pro version to work, and if you intend to use Google Drive, then Google Drive is part of the Free version.

To restore backup from Google Drive, make sure the Google Drive location is added, and you can use the Sync button in the Backup history tab to get the list of backups from your Google Drive.

If you still face any issues, reach out to us at https://softaculous.deskuss.com/open.php?topicId=17

Regards,
Vardan]]> Fri, 26 Dec 2025 08:52:19 GMT https://www.softaculous.com/board/index.php?tid=20453&tpg=1#p60558 <![CDATA[CWP compatibility]]> https://www.softaculous.com/board/index.php?tid=20481&tpg=1#p60557
We are already working on it and soon CWP, Plesk support will be added in Backuply.]]> Fri, 26 Dec 2025 08:27:49 GMT https://www.softaculous.com/board/index.php?tid=20481&tpg=1#p60557