Softaculous

Close / Delete my Account

Wed, 22 Oct 2025 19:02:49 GMT

I understand wanting to delete your account — sometimes it’s just time to move on. You can usually find the option under account settings or reach out to support for help.

Recently switched hosting package and now getting error

Wed, 22 Oct 2025 15:54:23 GMT

Here’s a short, friendly reply you can post:

---

This isn’t a DNS issue — it’s a PHP restriction on the new server. **open_basedir** limits what folders PHP can read, and your site is trying to include `bootstrap.php` outside the allowed path.

**Quick checks:**

1. Make sure `bootstrap.php` actually exists in your site and the path is correct (use an absolute include, e.g. `require __DIR__ . '/bootstrap.php';`).
2. Ask your host to **add your site’s full path to open_basedir** (or disable it) for this domain.
3. Verify file/folder ownership and permissions after the move (e.g. `755` folders / `644` files).

Once open_basedir includes the right path (or is off), the error should disappear.

Issue with a video in home header background

Wed, 22 Oct 2025 15:51:47 GMT

Yeah, that’s a common issue with background videos on mobile — they don’t scale like images.
Try wrapping the tag inside a container and use something like this in your CSS:

video {
width: 100%;
height: auto;
object-fit: cover;
}

Also, keep in mind that many mobile browsers block autoplay background videos, so sometimes using a static image fallback is the best option.

Issue about failed logins

Wed, 22 Oct 2025 15:29:15 GMT

Yeah, that’s super common — bots are always trying random logins. I’d recommend installing Wordfence or Limit Login Attempts Reloaded, they block IPs after a few failed tries. Also try changing your login URL and enabling 2FA, that stopped almost all of those attempts for me.

panel wont install

Wed, 22 Oct 2025 12:10:48 GMT

cant install panel reinstall os 5 time cant get installer to work????????

Issue with a video in home header background

Wed, 22 Oct 2025 09:29:48 GMT

I’ve hit this problem too. Background videos don’t always respond to standard CSS background-size or object-fit when the screen shrinks, because they’re treated differently from background images.

Virtualizor blesta module

Tue, 21 Oct 2025 13:01:05 GMT

ok fixed, firewall blacklisted wrong IP

Virtualizor blesta module

Tue, 21 Oct 2025 12:53:35 GMT

Hi,Virtualizor blesta module stooped working suddenly, did You made any updates that might cause it? Before that it was working (almost) fine.

No Support at softaculous.deskuss.com

Tue, 21 Oct 2025 11:35:55 GMT

Hi Everyone.

I'm wondering if anyone works or reads the support tickets at https://softaculous.deskuss.com as I would not want to publicly ask for help? I opened a ticket on Oct 18 about an issue that I have requested help with a few other time, and to put it nicely, it's a mess that's still a mess, and this time no one has responded to the ticket since the 18th.

How does one get help?

Thanks!

Issue about failed logins

Tue, 21 Oct 2025 09:44:34 GMT

You might want to install a security plugin like Wordfence or Limit Login Attempts Reloaded — they can block repeated login attempts and notify you of suspicious activity.