Welcome Guest. Please Login or Register  
Client Area  |  Softaculous Cloud  |  Calendar  |  Quick Links  |  
   


You are here: Index > Webuzo > General Support > Topic : 4 days without having access to webuzo control panel



Normal Mode | Print  

 4 days without having access to webuzo control panel (25 Replies, Read 76896 times)
pedroresina
July 31, 2015, 10:07 pm
Group: Member
Post Group: Newbie
Posts: 34
Status:
Hi, im very disappoint with the support from webuzo, it has been passed almost 4 days and still waiting for fix about an issue related with the License.

I don't know what happened i went to control panel and it was showing License Expired or cancelled, which in my case it was impossible because my webuzo license goes till 2016.

I have tried to add again the license in webuzo control panel but it doesn't save the info, it says Licence successfully accepted then if i click anywhere it says again License is expired or cancelled message, i go again to License manager and fields are blank!

It seems the support staff is unable to login to my server by using SSH to solve the issue, the ticket responses is always complaining that my server firewall is blocking, i have already disabled CSF, cleaned blocklists, disabled iptables, i have my server compromised with any protection because all services are stopped, Linode staff can login with SSH without any problem or anything block them, i have domains to add and other tasks to do and 4 days has been passed and no sign of good support when issue is related with the Webuzo License or whatever its creating this issue.

Also i even provided a different solution to support staff use SSH of Linode control panel.


Can you please take my ticket has urgency?

=== Edit By Webuzo Team ===
1) The issue was that for some reason the APNIC IPs are blocked by your server and hence we were unable to SSH. In order to SSH we had to do it from a ARIN proxy server.
2) Secondly your primary IP of the server wasnt set right. It was set to a alias IP.

Edited by alons : August 1, 2015, 3:31 pm
IP: --   


Threads
 pedroresina   4 days without having access to webuzo control panel (25 Replies, Read 76896 times)
    |--  pedroresina   Why are only...   on August 1, 2015, 1:21 pm
    |--  peopleinside   Hi padroresina, my...   on August 1, 2015, 1:37 pm
    |--  pedroresina   Hi padroresina, my...   on August 1, 2015, 1:59 pm
    |--  pedroresina   I forgot to...   on August 1, 2015, 2:05 pm
    |--  peopleinside   Thanks for your...   on August 1, 2015, 2:09 pm
    |--  peopleinside   As I can...   on August 1, 2015, 2:13 pm
    |--  pedroresina   Thanks for your...   on August 1, 2015, 2:19 pm
    |--  pedroresina   I never installed...   on August 1, 2015, 2:22 pm
    |--  peopleinside   I AM very...   on August 1, 2015, 2:26 pm
    |--  pedroresina   no way im...   on August 1, 2015, 2:32 pm
    |--  pedroresina   Im not happy...   on August 1, 2015, 2:46 pm
    |--  peopleinside   I hope Webuzo...   on August 1, 2015, 2:52 pm
    |--  pedroresina   I hope Webuzo...   on August 1, 2015, 3:03 pm
    |--  alons   It could be...   on August 1, 2015, 3:13 pm
    |--  peopleinside   Alons, nice to...   on August 1, 2015, 3:25 pm
    |--  pedroresina   It could be...   on August 1, 2015, 3:28 pm
    |--  alons   Hi, We managed...   on August 1, 2015, 3:28 pm
    |--  peopleinside   Hi, We managed...   on August 1, 2015, 3:32 pm
    |--  alons    Hi, i didn't...   on August 1, 2015, 3:33 pm
    |--  peopleinside   Maybe the hosting...   on August 1, 2015, 3:35 pm
    |--  pedroresina   Hi, We managed...   on August 1, 2015, 3:45 pm
    |--  pedroresina    Hi, i didn't...   on August 1, 2015, 3:49 pm
    |--  pedroresina   I have seen...   on August 1, 2015, 3:54 pm
    |--  pedroresina   Is this going...   on August 1, 2015, 5:03 pm
    |--  alons   Hi, I am...   on August 1, 2015, 7:38 pm

« Previous    Next »

Normal Mode | Print  



Users viewing this topic
1 guests, 0 users.


All times are GMT. The time now is April 27, 2024, 2:49 pm.

  Powered By AEF 1.0.8 © 2007-2008 Electron Inc.Queries: 11  |  Page Created In:0.024