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Posted By: peopleinside on August 1, 2015, 1:37 pm | Post: 2 |
Hi padroresina,
my name is Marco and I AM a Webuzo customer as you. I don't know why Webuzo staff in this last month seems to be very busy. Before i think support was better. I AM sorry to hear you have issue with your Webuzo. Your issue seems to be the licence and as i could understand you are able to log in in your Webuzo panel. You and your hosting company are also able to login to SSH is right? So your issue is only on Licence? Here is a small guide http://www.webuzo.com/wiki/Manage_License Can be userfull also this: http://webuzo.com/wiki/How_to_Refresh_License In the past i had a similar issue. In my case the licence is buyed by my hosting company, i asked support to Webuzo but was my hosting company who fixxed the licece issue. In your case i didn't know if the licece of Webuzo is buyed from your or from your hosting. Remember also Webuzo works also with a free licence http://www.softaculous.com/board/index.php?tid=6364&title=License_Expired_unable_to_use_webuzo If your issue is relative the KEY and licence is buyed by you Webuzo should help you. But maybe please reply to this questions: 1. Do you have buyed premium licence or is Premium licence inserted buy your webhosting company? 2. Do you have access to this page https://www.softaculous.com/clients ? Here is where you can manage your existing licence associated with your email address 3. Can you login into Webuzo? 4. Can you login into SSH? If yes you can try also to restart webuzo service in SSH by this command: root > service webuzo restart Hope to see your issue soon resolved. ----------------------- PeopleInside Web, security, open source passionate. |
Posted By: pedroresina on August 1, 2015, 1:59 pm | Post: 3 |
Quote From : peopleinside August 1, 2015, 1:37 pm Hi padroresina,
my name is Marco and I AM a Webuzo customer as you. I don't know why Webuzo staff in this last month seems to be very busy. Before i think support was better. I AM sorry to hear you have issue with your Webuzo. Your issue seems to be the licence and as i could understand you are able to log in in your Webuzo panel. You and your hosting company are also able to login to SSH is right? So your issue is only on Licence? Here is a small guide http://www.webuzo.com/wiki/Manage_License Can be userfull also this: http://webuzo.com/wiki/How_to_Refresh_License In the past i had a similar issue. In my case the licence is buyed by my hosting company, i asked support to Webuzo but was my hosting company who fixxed the licece issue. In your case i didn't know if the licece of Webuzo is buyed from your or from your hosting. Remember also Webuzo works also with a free licence http://www.softaculous.com/board/index.php?tid=6364&title=License_Expired_unable_to_use_webuzo If your issue is relative the KEY and licence is buyed by you Webuzo should help you. But maybe please reply to this questions: 1. Do you have buyed premium licence or is Premium licence inserted buy your webhosting company? 2. Do you have access to this page https://www.softaculous.com/clients ? Here is where you can manage your existing licence associated with your email address 3. Can you login into Webuzo? 4. Can you login into SSH? If yes you can try also to restart webuzo service in SSH by this command: root > service webuzo restart Hope to see your issue soon resolved. Hi and thanks for helping, i have purchased license directly with Webuzo site, it was working great, i didn't do any change in server and suddenly at 4 days ago i have login to webuzo control panel to add domain names and it was saying Licence Expired or Cancelled! i don't have nothing blocking softaculous servers, i have disabled CSF, i have clean Blocklists, i have disabled IPTABLES and the only replies from staff are: Your VPS is down or Firewall is blocking! 3 replies with same content! Its like a copy and paste! This is frustrating! I have access to my softaculous or webuzo account, i have 2 webuzo licenses, my email is fine and matches with my webuzo license info, when i add the license details in webuzo control panel it says license added successfully, then if i click somewhere it shows up again license expired or not activated and the 2 fields in blank! I can login fine to my SSH, i have asked to Linode support staff to them try login and they said its working well and they didn't found any issues with SSH! I can also do any commands on SSH, the only ones with issues are Webuzo support! PS: Im going to follow an advice that a engineer friend gave me yesterday to migrate to Bitnami, and thats what exactly im thinking now! Bitnami has HHVM already available, REDIS works without any other intervention by user, and its possible to start with Amazon and their Free tier service which means 1 year of free cloud hosting! I have take a look on Bitnamy forums which seems they are more interested in helping users then making them feeling frustrated or burning time. |
Posted By: peopleinside on August 1, 2015, 2:09 pm | Post: 5 |
Thanks for your reply padroresina,
I AM sad for how Webuzo Team appear to you and I think you are right. Some month ago Webuzo Team helps me a lot without asking to pay extra and they was good. I was very happy of the Webuzo support and you can ask help in the forum, also by ticketing. In the last month seems something is wrong and I don't know why. If you have purcased a licence and now this is not working after 4 days is very bad Webuzo Team has no helped you. Your server appears to be blocked? If i can reach your server IP is no possibile the server is blocked also if you can login and also your hosting company.. i can't understand why Webuzo are saing this. Also i think Webuzo should check the licence KAY in the Ticket with you and understand why a Premium licence buyed some days ago now not work anymore. You also confirm that all firewall and also Linux iptables are disabel so pretty impossibile something is blocking until you don't have fail2ban or other app who can works as Firewall. I hope someone of the Webuzo team can help you soon and also i hope you will find the rigth solution for you. Seems i can't do more for you as i have no control on KEY licence of Webuzo. I AM sorry for that and you are rigth about frustating experience. ----------------------- PeopleInside Web, security, open source passionate. |
Posted By: peopleinside on August 1, 2015, 2:13 pm | Post: 6 |
As I can understand you had already opened a support Ticket
https://www.softaculous.com/support/ Please if the reply of the Support Staff are not pertinet to your case or not solve the issue try to reply to the Webuzo team and we have to hope soon a reply arrive. If you want i can look to your issue but as I AM not a STaff memeber maybe is not good to pass the KEY at me and give to me access to your server. This must be Webuzo work. Is very strange your licence buyed some days ago are stopped to work. Here there are other page with other contact info information http://webuzo.com/contact You can also try to use sales email adress and see if you receve better support for your KEY. Let me know. ----------------------- PeopleInside Web, security, open source passionate. |
Posted By: peopleinside on August 1, 2015, 2:26 pm | Post: 9 |
I AM very sorry for your issues.
Remember if you want just have access to your Webuzo you can register a free key and update with a free KEY until your Webuzo issue will be not fixxed. Also for now if you see the issue are not CSF and iptables maybe you can reactivate for now. Be carefull, for use CSF you must configure well the settings and i can suggest to edit all permanent BAN into temporary ban. For get a free licence please go here: http://www.webuzo.com/free So with the free licence you will be able to access Webuzo. only Premium scrip can't be installed from Webuzo but if you have already installed some Premium script this will be not lost. ----------------------- PeopleInside Web, security, open source passionate. |
Posted By: peopleinside on August 1, 2015, 2:52 pm | Post: 12 |
I hope Webuzo Staff Team can explain here why they are soo busy to leave a ticket opened for more than 4 days and are unable to explain why a licence KEY buyed 4 days ago are not working anymore.
As Webuzo user I AM afraid to see if there is something wrong with Webuzo there are no reply and no solution. This can means if you have issue on your VPS your VPS will not works for days. Some times can happen something go wrong on Webuzo but this can be solved with support.. but as this last month people see there are no support present and no reply.. is very bad. This cause many issue. I hope Webuzo Team can explain better because Webuzo is good, is a good webpanel.. some times there are some problems but with active support this can be solved. From this last month seems support has gone away. Hope Webuzo Team can explain and make Customers happy. For your situation maybe is good the way you have decide to do. Good luck with the new solution. With love, Mark ----------------------- PeopleInside Web, security, open source passionate. |
Posted By: alons on August 1, 2015, 3:13 pm | Post: 14 |
It could be a change of IP on your machine.
I do see licenses active in your account. Let me just dig this deeper for you. ----------------------- For immediate support please email us at our Support email address. PMs sent to any Softaculous Team member or posting in the forums is not the official way to get support. Virtualizor - The Next Generation VPS Panel Webuzo - It is Softaculous Standalone for Enterprises, SMB, Developers. Deploy it on Dedicated Servers, VPS, Virtual Appliances or the Cloud Pinguzo - Server and Domain Monitoring tool PopularFX - Marketplace of WordPress, Drupal, Joomla, Bootstrap themes Remote Installer - Use Softaculous over FTP/FTPS/SFTP |