Softaculous

Topic : Could not Resolve Domain Name

Posted By: apb1963 on November 17, 2013, 9:02 am

I am trying to install a script using your website. My admin my own Ubuntu 12.04 server.

Your autoinstaller tells me "Could not Resolve Domain Name", but I have checked this and that is not the problem.

Please advise.

Thank you

Posted By: Brijesh on November 17, 2013, 9:14 am | Post: 1

Hi,

Are you using Softaculous Remote ?

Can you please PM me the details I will check it for you.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: apb1963 on November 17, 2013, 10:56 am | Post: 2

I don't know the answer to your question. I'm simply using your website to do the installation. I have NOT installed your autoinstaller.

Posted By: Brijesh on November 18, 2013, 6:20 am | Post: 3

Hi,

Can you please PM me the details you enter when you are adding your domain at :
http://remote.softaculous.com/index.php?act=adddomain

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: apb1963 on November 18, 2013, 9:19 am | Post: 4

Quote From : Brijesh November 18, 2013, 6:20 am

Hi,

Can you please PM me the details you enter when you are adding your domain at :
http://remote.softaculous.com/index.php?act=adddomain

I just sent you an email.

Thank you

Posted By: Brijesh on November 19, 2013, 7:25 am | Post: 5

Hi,

Sir you are facing this issue because your domain is not pointing to the correct server and the FTP details you provided are also not correct.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: apb1963 on November 21, 2013, 4:34 pm | Post: 6

As we already discussed by email, we've proven that there's nothing wrong with my domain and in fact you're able to resolve my domain name - so the error being reported is incorrect.

As you showed me, you are getting timeouts at every hop between my machine and yours, with the exception of my machine. This tends to point to a firewall issue on your side. Although it's possible each hop along the way is blocking ICMP, it's pretty unlikely.

Still waiting for your response in regard to what error you're getting for FTP so we can determine where exactly the true problem lies, I'm relatively sure I've granted you firewall access on my side, but I don't have a way to test it outside my network so I'm waiting on you for additional info. as already stated in email.

Posted By: Brijesh on November 22, 2013, 7:44 am | Post: 7

Hi,

Sir we get Timeout error when we try to connect your server via FTP.

Firewall is disabled on my machine.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: shinedevin on April 8, 2015, 8:19 am | Post: 8

We are getting the same error when we connect through softcalous remote , given IP and domain name nothing works

Posted By: Brijesh on April 8, 2015, 9:16 am | Post: 9

Hi,

Is the domain pointing to the correct server ?

If you can PM me your FTP details I can check it for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: aspireg on June 13, 2020, 3:55 pm | Post: 10

I am unable to add domain and getting the error message saying "Could not resolve domain name." Please note that the domain is live.

Please help with a solution.

Posted By: Brijesh on June 15, 2020, 2:05 pm | Post: 11

Hi,

Please PM me your domain name and the FTP login credentials so that I can check this for you.

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool