Softaculous


Topic : Unable to fetch path from the data received


Posted By: djzuzu92 on April 3, 2021, 10:53 am
  The following errors were found :

Unable to fetch path from the data received

i sent a tiket 1 day ago but no one respon

I'm trying to instal softaculous on my website but no chance

Posted By: peopleinside on April 13, 2021, 7:02 am | Post: 1
Hi, I hope you are well.If you opened a ticket I'm sure you receved a reply.
I hope your issue is resolved now.


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PeopleInside  :angel:
Passionate Webuzo User

Posted By: Brijesh on April 14, 2021, 12:56 pm | Post: 2
Hi,

Sorry for the late response on this topic.

Our support team had replied to your ticket on 4th April.

The issue seems that your domain name is not pointing to your correct server hence you are facing this issue.

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Posted By: KimBS on July 4, 2021, 7:28 pm | Post: 3
Quote From : Brijesh April 14, 2021, 12:56 pm
Hi,

Sorry for the late response on this topic.

Our support team had replied to your ticket on 4th April.

The issue seems that your domain name is not pointing to your correct server hence you are facing this issue.


I think this issue should be enlightened a little.
People seem to get this a lot.
I have this issue myself.
I made a ticket yesterday about it.
Still waiting for a reply.


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Posted By: Brijesh on July 9, 2021, 3:32 pm | Post: 4
Hi,

This issue generally occurs when your domain is not pointing to the correct server or is not responding correctly.

So basically when you try to add a domain or edit a domain we create a PHP file to your domain location via FTP to the "FTP Path" you provide and them access the same PHP file via PHP curl to your domain and if the response is not received correctly you see this error.

From your ticket it seems the issue was due to SSL certificate not installed correctly.

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