Softaculous

Topic : Blesta auto updater

Posted By: goatladylee on October 10, 2022, 4:25 am

We have two servers one we use for testing, one we use for live accounts.
Both are configured the same and both have Softaculous 5.9.1 installed

On one domain we have two Blesta installs - that have been working and the sites themselves are working. But today we found that the update process fails, just gives a blank page. And more interesting - the edit icon (pencil) gives a blank page also. the backup Icon works.

Installations of other software on the same domain does not have the edit icon issue, and updates work.

The live server with the same Blesta version installed - the edit icon goes to the normal page. We have not tried the updater yet as we need to test on the dev server first.

I have had our server guys monitor while we try to update and the are not seeing any errors during the process.

Any suggestions?

Thanks

Posted By: goatladylee on October 11, 2022, 7:27 pm | Post: 1

an update - we manually applied update to one of the sites. Softaculous recognizes the newer version and as us to click to update the info and that worked and the edit icon opens the correct page.

The other testing site, trying to use the auto updater, still fails.
Again these are on the same domain, but installed in different subfolders. Both previously worked for many updates over several years.

We remain mystified.

Posted By: punit on November 24, 2022, 11:39 am | Post: 2

Hi,

Can you open support ticket with us with server credential. So we can check what is causing issue.

You can open support ticket here : https://softaculous.deskuss.com/open.php

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Regards
Punit Varia
Script Packaging Head

Posted By: goatladylee on November 24, 2022, 4:31 pm | Post: 3

HI, we found the issue finally and fixed. Something somewhere had change the php.ini

the php.ini settings are not having the ";" at the end of each line, once that was corrected all worked well.

No support ticket needed with you - we think it was only on our end.

Regards
Lee

Posted By: Brijesh on December 27, 2022, 11:36 am | Post: 4

Glad to know your issue was resolved.

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