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 Frequently Database passwords gone (5 Replies, Read 174 times)
virtulogix
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello!

Frequently Database passwords of installations gone and have to input new. Mostly with Wordpress installations.
I'm assuming after cPanel updates.
Any help with this?
GreetingsAndrew
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Frequently Database passwords gone
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4378
Status:
Hi,

Are you referring to database password being changed automatically ?

Softaculous does not reset the password of any database user.

You will need to contact cPanel team regarding this.

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Frequently Database passwords gone
virtulogix
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello! No the Databases self are not affected. Only the password entries in Softaculous for databases changes or gone. So its rather a thing with Softaculous.
Any solution?
GreetingsAndrew
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Frequently Database passwords gone
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4378
Status:
Hi,

Can you please open a support ticket with the cPanel login details of your account so that we can check this for you ?
https://softaculous.deskuss.com/

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Frequently Database passwords gone
virtulogix
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello!

As an administrator and hoster, it's hard for me to give access. Is it possible that you can give me some recommendations with which I can look up certain things myself?

My license data is:  Activation code: 4iwxohwxb1
User ID: 154992

greetings
Andrew
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Frequently Database passwords gone
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4378
Status:
Hi,

Sorry for the late reply.

In order to understand the issue better can you please answer the questions below :
1. Once you update the database password in Softaculous are the database password changed manually and after that Softaculous records are not in sync.

2. Is the database password completely blank or just incorrect ?

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