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 Nextcloud upgrade 15.04 -> 16.04 fails (2 Replies, Read 860 times)
Group: Member
Post Group: Newbie
Posts: 1
I´m running nextcloud 15.04 with cpanel on shared server.

Yesterday I tried to upgrade in Nextcloud to 16.04 but the upgrade process stops within step 3.
" Step 3 is currently in process. Please reload this page later. "

extract from updater log-file:

#0 /home/strauss1/public_html/nextcloud/updater/index.php(1313): Updater->checkForExpectedFilesAndFolders()
#1 {main}
[0] => error_log

2019-09-03T11:54:27+0200 Qo8lTPwaR3 [info] rollbackChanges("1")
2019-09-03T11:54:27+0200 Qo8lTPwaR3 [info] unlink .step
2019-09-03T11:54:27+0200 Qo8lTPwaR3 [info] end of rollbackChanges()
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] request to updater
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] currentStep()
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] POST request for step "1"
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] startStep("1")
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] checkForExpectedFilesAndFolders()
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] end of checkForExpectedFilesAndFolders()
2019-09-03T11:55:11+0200 Ohtze7lJF1 [info] endStep("1")
2019-09-03T11:55:11+0200 4FvvEDmMIf [info] request to updater
2019-09-03T11:55:11+0200 4FvvEDmMIf [info] currentStep()
2019-09-03T11:55:11+0200 4FvvEDmMIf [info] Step 1 is in state "end".
2019-09-03T11:55:11+0200 4FvvEDmMIf [info] POST request for step "2"
2019-09-03T11:55:12+0200 4FvvEDmMIf [info] startStep("2")
2019-09-03T11:55:12+0200 4FvvEDmMIf [info] checkWritePermissions()
2019-09-03T11:55:12+0200 4FvvEDmMIf [info] end of checkWritePermissions()
2019-09-03T11:55:12+0200 4FvvEDmMIf [info] endStep("2")
2019-09-03T11:55:12+0200 nFoBxkxvD2 [info] request to updater
2019-09-03T11:55:12+0200 nFoBxkxvD2 [info] currentStep()
2019-09-03T11:55:12+0200 nFoBxkxvD2 [info] Step 2 is in state "end".
2019-09-03T11:55:12+0200 nFoBxkxvD2 [info] POST request for step "3"
2019-09-03T11:55:12+0200 nFoBxkxvD2 [info] startStep("3")
2019-09-03T11:55:12+0200 nFoBxkxvD2 [info] createBackup()
2019-09-03T11:58:46+0200 EFfGNNZu7b [info] request to updater
2019-09-03T11:58:46+0200 EFfGNNZu7b [info] currentStep()
2019-09-03T11:58:46+0200 EFfGNNZu7b [info] Step 3 is in state "start".
2019-09-03T12:00:26+0200 OH0RDGbzVa [info] request to updater

Any idea how to fix this?

Thank you best regards,  chris
IP: --   

Nextcloud upgrade 15.04 -> 16.04 fails
Group: Softaculous Team
Post Group: Newbie
Posts: 5

Can you please open a support ticket with the cpanel login details so that we can check this for you :
IP: --   

Nextcloud upgrade 15.04 -> 16.04 fails
Group: Member
Post Group: Newbie
Posts: 1
Backup EVERYTHING before trying.
This is how I upgrade NextCloud:

REPLACE webuzousername with the username you use to accesss webuzo

sudo su webuzousername
cd /home/webuzousername/www

## Navigate to your next cloud directory then into your updater directory.
## Once in the updater directory, be suer you have the updater.phar and occ files are in there...
## if not you may have too pull them from a different directory, sometimes they are in the root directory.
## And you may need copies in both the root directory and the updater directory.

/usr/local/apps/php72/bin/php updater.phar
cd ..
/usr/local/apps/php72/bin/php occ upgrade
/usr/local/apps/php72/bin/php occ db:add-missing-indices
/usr/local/apps/php72/bin/php occ maintenance:mode --off

I have this also in my notes: but don't think I used them
/usr/local/apps/php72/bin/php occ config:system:set mysql.utf8mb4 --type boolean --value="true"
/usr/local/apps/php72/bin/php occ maintenance:repair --include-expensive
/usr/local/apps/php72/bin/php occ maintenance:repair

Hope this helps.

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