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 Could not install the Softaculous Auto Installer extension (3 Replies, Read 244 times)
440music
Group: Member
Post Group: Newbie
Posts: 2
Status:
Ubuntu 18.04.4 LTSPlesk Obsidian Version 18.0.26
I've not been able to install Softaculous on one of my servers which is really strang because it installed without a hitch on my in-house server. The production server is co-located and I made the purchase through the hosting service. I've not tried to install it using the terminal as of yet but I may and I'll report my results.

Have you seen this error?Could not install the Softaculous Auto Installer extension
[li]The execution of pre-install.php has failed with the following messag[/li][li]
[/li]ionCube Loader is not loaded. Please enable it to continue installation
how did you get it to work?


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Unknown, Unsigned and Indie MusicCelebrating Over 20 Years Playing Indie Music
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Could not install the Softaculous Auto Installer extension
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4634
Status:
Hi,

It seems ionCube is not installed in the following PHP binary :
/usr/bin/php

You will need to install ioncube as it is required for Softaculous to run.

If you open a support ticket with us and provide root access to us we can install ioncube on your server.
https://softaculous.deskuss.com/

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Could not install the Softaculous Auto Installer extension
440music
Group: Member
Post Group: Newbie
Posts: 2
Status:
that the issue ioncube is installed and being used by another program so I know it's working

-----------------------
The Granddaddy of On-Line Radio for
Unknown, Unsigned and Indie MusicCelebrating Over 20 Years Playing Indie Music
IP: --   

Could not install the Softaculous Auto Installer extension
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 4634
Status:
Hi,

Sorry for the delay in response.

It could be possible that the other app where you are using ionCube is using some other PHP binary and ionCube is installed in that binary.

Can you please provide us the output of the following command :
/usr/bin/php -v

If you open a support ticket with us and provide root access to us we can install ioncube on your server.
https://softaculous.deskuss.com/

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