Softaculous

Topic : Restore from backup and remove installation not working

Posted By: apc57 on January 30, 2016, 5:33 pm

The Softaculous backup feature works on all user accounts. It can create new backups on all user accounts. However, it can't restore backups nor can it delete installations. These were working last week. I can't find the problem. Anyone know what would cause this?

Posted By: Brijesh on February 1, 2016, 6:36 am | Post: 1

Hi,

Are you able to access the backups page in Softaculous Enduser panel ?

If you can provide a screenshot we can check it for you.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: apc57 on September 25, 2018, 4:33 pm | Post: 2

Yes. I can see the backups in the S-CP, but when I click to download i get a an error, The file permissions look OK. It's only 2 cPanel accounts this happens. See the attached screenshot

Posted By: Brijesh on September 26, 2018, 7:34 am | Post: 3

Hi,

Can you confirm if the backups are in the correct directory ? The backup .tar.gz files should be in the softaculous_backups/ directory in the user's Home Directory.

Also the files should be owned by the user.

If you still face the issue please open a support ticket with us so that we can check this for you.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool