Softaculous

Topic : License not showing after paying invoice

Posted By: crose on July 25, 2022, 2:25 pm

License not showing after paying invoice . I had spoke via email with support about purchasing a license for a dedicated server instance as a non profit. I was advised an invoice would be created and so it was. I've paid it and got my email stating it was paid, but nothing about any license or where to locate it.

Posted By: Brijesh on July 26, 2022, 10:14 am | Post: 1

Hi,

Since this was a custom invoice we have to issue the license manually after you make the payment.

We did not receive a response on your ticket that you had paid the invoice.

Anyways we have now renewed your license and also replied to your ticket.

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