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 Softaculous Error on cPanel 66.0.x, Softaculous error code 500 in cPanel and WHM (3 Replies, Read 425 times)
baiquni
Group: Member
Post Group: Newbie
Posts: 1
Status:
Hello,

After updating cPanel to 66's version, we often experiance error in both cPanel and WHM. Now, the Softaculous (open WHM > Plugins > Softaculous Instant Install and cPanel > Softaculous App Installer) not working and just showing blank page in Firefox and 500's Error Code in Google Chrome.

I tried to dig into /usr/local/cpanel/logs/error_log and found this error logs below.

Code
[2017-09-09 16:08:44 +0700] warn [whostmgrd] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 239.
        Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 97
        Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x22863b8), "subprocess_name", "php", "subprocess_read_handle", IO::Handle=GLOB(0x2297d28), "subprocess_write_handle", GLOB(0x2287238)) called at cpsrvd.pl line 6487
        cpanel::cpsrvd::cgiHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 6298
        cpanel::cpsrvd::phpHandler(__CPANEL_HIDDEN__, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__, 0, __CPANEL_HIDDEN__, __CPANEL_HIDDEN__) called at cpsrvd.pl line 5957
        cpanel::cpsrvd::dodoc_whostmgrd() called at cpsrvd.pl line 1642
        cpanel::cpsrvd::dodoc(HASH(0x1342900)) called at cpsrvd.pl line 1424
        cpanel::cpsrvd::handle_one_connection(7) called at cpsrvd.pl line 873
        cpanel::cpsrvd::script() called at cpsrvd.pl line 321
I have tried to update cPanel using /scripts/upcp -force dan then restart the cPanel services but the problem is still happen. I also already install IonCubeLoader using WHM > Software > EasyApache4 > PHP Extensions

I also have tried to reinstall Softaculous the instructions from Softaculous Wiki Reinstall but still not working.

What should I have to do?
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Softaculous Error on cPanel 66.0.x
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3549
Status:
Hi,

We are unable to replicate this issue on our WHM 11.66.x test servers.

Can you please open a support ticket with us so that we can check this for you ?
https://www.softaculous.com/support/

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Softaculous Error on cPanel 66.0.x
falameezaar
Group: Member
Post Group: Newbie
Posts: 1
Status:
Same issue with Error 500 on WHM/cPanel 64 after today's autoupdate. Reinstalled Softaculous and it's back online again. Seems like something in /softaculous/enduser folder was broken..
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Softaculous Error on cPanel 66.0.x
Brijesh
Group: Softaculous Team
Post Group: Super Member
Posts: 3549
Status:
Hi,

We will try replicating the issue on our servers by forcing cPanel update.

In case if you face the issue on any other server again please open a ticket with us before re-installing so that we can debug the issue and resolve the same.

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