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 Lets Encrypt certificates not renewed (12 Replies, Read 1318 times)
erile
Group: Member
Post Group: Working Newbie
Posts: 56
Status:
Hello,

I have a main domain and some subdomains, each with its Lets Encrypt certificate. My issue that they don't renew by themselves and when I click on Renew by hand it doesn't do it too. I well get a message telling me it will be done in background, but nothing happens: the "Valid Till" date remains the same. Also, the "Next Renew Date" is a past date (eg. see attached screenchot).

/etc/cron.d/lets_encrypt contains this:
Quote
0 0 * * * root /usr/local/emps/bin/php -d disable_functions="" /usr/local/webuzo/cli.php --lets_encrypt --action=renew_all --force=1 >> /dev/null 2>&1

And, of course, I'm with a Premium license.

What's wrong? How to renew the certificates?
Let me know.

TIA

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OpenVZ VPS, CentOS 7, Webuzo Premium / Desktop and full-stack dev w/ C, C++, Python, Perl, javascript...
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Lets Encrypt certificates not renewed
erile
Group: Member
Post Group: Working Newbie
Posts: 56
Status:
Add: The missed screenshot here.

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OpenVZ VPS, CentOS 7, Webuzo Premium / Desktop and full-stack dev w/ C, C++, Python, Perl, javascript...
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Lets Encrypt certificates not renewed
Dhanya
Group: Softaculous Team
Post Group: Working Member
Posts: 194
Status:
Hi,

Please open a support ticket with us here so that we can check the issue:
https://softaculous.deskuss.com/open.php

Let us know.
IP: --   

Lets Encrypt certificates not renewed
erile
Group: Member
Post Group: Working Newbie
Posts: 56
Status:
Thanks Dhanya. Ticket created !

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OpenVZ VPS, CentOS 7, Webuzo Premium / Desktop and full-stack dev w/ C, C++, Python, Perl, javascript...
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Lets Encrypt certificates not renewed
erile
Group: Member
Post Group: Working Newbie
Posts: 56
Status:
Can you speed up the related ticket please (#152415); too long time between two messages in the ticket's thread. Thanks in advance...

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OpenVZ VPS, CentOS 7, Webuzo Premium / Desktop and full-stack dev w/ C, C++, Python, Perl, javascript...
IP: --   

Lets Encrypt certificates not renewed
Dhanya
Group: Softaculous Team
Post Group: Working Member
Posts: 194
Status:
Hi,

Extremely sorry for the inconvenience and delay caused.

Please check the ticket for our reply. The issue was because of outdated acme API used in Webuzo which when updated resolved the issue.

Let us know if you face any issues further.

Edited by Dhanya : November 12, 2019, 7:40 am
IP: --   

Lets Encrypt certificates not renewed
erile
Group: Member
Post Group: Working Newbie
Posts: 56
Status:
Yes, it's solved now ! Thanks for your detailed explanation...

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OpenVZ VPS, CentOS 7, Webuzo Premium / Desktop and full-stack dev w/ C, C++, Python, Perl, javascript...
IP: --   

Lets Encrypt certificates not renewed
Dhanya
Group: Softaculous Team
Post Group: Working Member
Posts: 194
Status:
Hi,

Glad to know that your issue has been resolved.

Let us know if you face any issues further. We are happy to help you.
IP: --   

Lets Encrypt certificates not renewed
hostprairie
Group: Member
Post Group: Newbie
Posts: 4
Status:
Quote From : Dhanya November 12, 2019, 7:40 am
Hi,

Extremely sorry for the inconvenience and delay caused.

Please check the ticket for our reply. The issue was because of outdated acme API used in Webuzo which when updated resolved the issue.

Let us know if you face any issues further.

I'm having same issue how do we go about fixing the outdated acme API used in Webuzo?
IP: --   

Lets Encrypt certificates not renewed
Dhanya
Group: Softaculous Team
Post Group: Working Member
Posts: 194
Status:
Hi hostprairie,

Please open a support ticket with us here:
https://softaculous.deskuss.com/open.php
IP: --   

Lets Encrypt certificates not renewed
interserver
Group: NOC
Post Group: Newbie
Posts: 7
Status:
acme.sh needs to be updated. One way to do this would be

wget -O /usr/local/webuzo/includes/cli/acme.sh https://raw.githubusercontent.com/Neilpang/acme.sh/master/acme.sh && chmod +x /usr/local/webuzo/includes/cli/acme.sh
IP: --   

Lets Encrypt certificates not renewed
hostprairie
Group: Member
Post Group: Newbie
Posts: 4
Status:
Quote From : Dhanya November 21, 2019, 6:08 am
Hi hostprairie,

Please open a support ticket with us here:
https://softaculous.deskuss.com/open.php

I just did a complete new install of the software on a new server and
let's encrypt doesn't work so fix your buggy software and issue update
to all users not just me. We shouldn't have to create support tickets for something that you advertise as a feature out of the box being broken out of the box on a new software install. Patch your software with the fix.
IP: --   

Lets Encrypt certificates not renewed
Dhanya
Group: Softaculous Team
Post Group: Working Member
Posts: 194
Status:
Hi hostprairie,

We are sorry for the inconvenience caused.

We have provided you with the acme file in the ticket you have openedwhich you need to upload on your server and then try installing/revoking Let's Encrypt SSL Certificate on your domain.

Please check and let us know if you still face the issue.
IP: --   

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