Best practice (at least for me, never had such problems):
- Open a support ticket with as much useful information as you can. The technician on the other side need to understand the problem. If possible, upload a screenshot or screencast(*) as this makes it easier to understand what is going on.
- Do not write novels, describe the problem or question to the point.
- if you feel that it could be useful to have the technician solve the problem directly on your server (this is often preferred because it speed things up), include your access details in the opening ticket.
- behave professional although you might be annoyed about the fact that something isn´t working as expected. Remember that the technician on the other side is your best friend now and here to help.
* e.g. screencast-o-matic.com is a free & easy service for recording screen videos.
Edited by wolke : April 25, 2020, 9:57 am
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