Softaculous

Topic : Can't install Wordpress

Posted By: grabacontroller on August 24, 2016, 1:05 pm

It gives me this error: Required PHP version greater than equal to 5.2.4 AND found version is : Usage: php-cgi [-q] [-h] [s] [-v] [i] [-f ] php-cgi [args...] -a Run interactively -b | Bind Path for external FASTCGI Server mode -C Do not chdir to the script's directory -c |
Look for php.ini file in this directory -n No php.ini
file will be used -d foo[=bar] Define INI entry foo with value
'bar' -e Generate extended information for
debugger/profiler -f Parse . Implies `-q' -h
This help -i PHP information -l
Syntax check only (lint) -m Show compiled in modules -q
Quiet-mode. Suppress HTTP Header output. -s
Display colour syntax highlighted source. -v Version
number -w Display source with stripped comments and
whitespace. -z Load Zend extension . -T Measure execution time of script repeated times.

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Hello. :xd:

Posted By: Brijesh on August 25, 2016, 2:41 pm | Post: 1

Hi,

Sorry for the delay.

We did receive a confirmation from cPanel team that it is a bug in Easy Apache 4 causing the /usr/bin/php-cli binary to go missing causing this issue.

They will release a fix soon. The internal case number in cPanel for this issue is EA-4753 and once it is fixed it will be listed in their changelog here :
https://documentation.cpanel.net/display/CL/Change+Logs

We will let you know as soon as the issue is fixed from cPanel side.

cPanel team has also provided a workaround for this issue which is to downgrade the EasyApache version by executing the following command twice :

=======================
# yum downgrade -y ea-php-cli
=======================

At the moment, cPanel servers are updating to:

=======================
ea-php-cli.x86_64 0:0.0.6-4.4.2.cpanel
=======================

So, running the command once downgrades it to this version:

=======================
ea-php-cli.x86_64 0:0.0.6-4.4.1.cpanel
=======================

And running the command a second time downgrades it to the working version:

=======================
ea-php-cli.x86_64 0:0.0.6-3.3.1
=======================

Sorry for the inconvenience caused.

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Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: grabacontroller on August 25, 2016, 11:44 pm | Post: 2

Ok. Thank you!

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Hello. :xd:

Posted By: priya_mittal on September 24, 2016, 1:36 pm | Post: 3

Hi,

We have launched Softaculous 4.8.0 which includes the fix for php version detection issue.

Please execute the following cron command to get the updated package:
/usr/local/cpanel/3rdparty/bin/php /usr/local/cpanel/whostmgr/docroot/cgi/softaculous/cron.php

Should you face any issues, please feel free to contact us.

Posted By: joelpeterson on October 21, 2016, 1:47 pm | Post: 4

Hey guys we had this same problem so we updated like you said but now we get this when we try to do an install

Oops...the connection was lost
http://screencast.com/t/WzytFv3njLi

And then this...

http://screencast.com/t/v1tKnkaeaQc2

It just sits there. What could be causing a reset? (It's not a slow or bad Internet connection)

Posted By: joelpeterson on October 21, 2016, 1:50 pm | Post: 5

Also it is immediate after we click the install button

Posted By: Brijesh on October 24, 2016, 10:49 am | Post: 6

Hi,

Extremely sorry for the delay.

Can you please open a support ticket with us so that we can check this issue for you :
https://www.softaculous.com/support/

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool

Posted By: joelpeterson on December 8, 2016, 5:31 pm | Post: 7

Hi guys I would like to bring this issue back up. We put in a support ticket but you asked us to provide WHM/Cpanel access or server access and we just can't do that per our company security policies.

Again this is the issue we are having when we go to install Wordpress

Oops...the connection was lost
http://screencast.com/t/WzytFv3njLi

And then this...

http://screencast.com/t/v1tKnkaeaQc2

It just sits there. What could be causing a reset? (It's not a slow or bad Internet connection)

Can you give us some advice on how to trouble shoot this or is there a resolution? We are running the latest versions.

Posted By: Brijesh on December 19, 2016, 7:27 am | Post: 8

Hi,

Sorry for the delay in response.

Did you make any changes to the Softaculous filter/hook file recently ? This could happen if the hook file has some syntax errors.

I have also sent you some debugging instructions in your support ticket.

Edited by Brijesh : December 19, 2016, 7:30 am

-----------------------
Webuzo - Multi User Hosting Control Panel
AMPPS - Best WordPress/PHP/MySQL development tool