| Posted By: wired420 on December 28, 2017, 11:53 am |
|
I've created PNG's in three different programs, I've created them at 100x100 and 99x99 and 101x101. I've tried storing them to a cloud drive, my SSD, a NFS share, and a Raid 1+0 array. I even tried creating via RDP to a Windows Server in a data center. I've also tried taking a 100x100 transparent png from google for testing. No matter what I do. It just tells me the image is invalid.
My PNG's upload here on the forum fine. Somewhat annoying to see an image link not even work seconds after purchase, on the first settings page you have to go to to set it up. ----------------------- Owner/Lead Developer @ RootSwitch, LLC |
| Posted By: wired420 on December 28, 2017, 3:21 pm | Post: 1 |
|
The PNG is valid and definitely 100x100.
Quote [root@rootswitch images]# pngcheck -vt rootswitch-logo-icon-100x100.png File: rootswitch-logo-icon-100x100.png (2902 bytes) chunk IHDR at offset 0x0000c, length 13 100 x 100 image, 32-bit RGB+alpha, non-interlaced chunk sRGB at offset 0x00025, length 1 rendering intent = perceptual chunk gAMA at offset 0x00032, length 4: 0.45455 chunk pHYs at offset 0x00042, length 9: 3779x3779 pixels/meter (96 dpi) chunk tEXt at offset 0x00057, length 25, keyword: Software paint.net 4.0.19 chunk IDAT at offset 0x0007c, length 2758 zlib: deflated, 32K window, fast compression chunk IEND at offset 0x00b4e, length 0 No errors detected in rootswitch-logo-icon-100x100.png (7 chunks, 92.7% compression). ----------------------- Owner/Lead Developer @ RootSwitch, LLC |
| Posted By: wired420 on December 28, 2017, 3:23 pm | Post: 2 |
|
Changing the filename to rsli.png doesn't work, so it's not a parsing issue with the file name.
----------------------- Owner/Lead Developer @ RootSwitch, LLC |
| Posted By: aakash_softac on December 29, 2017, 6:44 am | Post: 3 |
|
Hi,
Can you provide us with the image URL so we can debug the issue for you? Awaiting Reply. ----------------------- Aakash Gupta SitePad Developer Follow us for faster updates Twitter: https://twitter.com/sitepad_editor Facebook: https://facebook.com/SitePad |
| Posted By: wired420 on December 30, 2017, 9:03 am | Post: 4 |
|
I have three versions I've tried from three different programs
https://www.rootswitch.com/images/rsli.png https://www.rootswitch.com/images/rootswitch-logo-icon-100x100.png https://www.rootswitch.com/images/rootswitch-logo-icon-100x100-alt.png ----------------------- Owner/Lead Developer @ RootSwitch, LLC |
| Posted By: wired420 on December 30, 2017, 9:05 am | Post: 5 |
|
Only thing I can come up with is since there is only white in the image to contrast with the header background, is that maybe whatever library you use to verify images isn't seeing the small amount of white?
----------------------- Owner/Lead Developer @ RootSwitch, LLC |
| Posted By: aakash_softac on December 30, 2017, 2:09 pm | Post: 6 |
|
Hi,
We were able to save the image in Rebranding Setting without any issue on our test server. Can you please open a support ticket with us so we can debug the issue for you: https://softaculous.com/support/ ----------------------- Aakash Gupta SitePad Developer Follow us for faster updates Twitter: https://twitter.com/sitepad_editor Facebook: https://facebook.com/SitePad |