Softaculous


Topic : Cant access webuzo panel


Posted By: lesmond on December 30, 2017, 2:19 pm
I tried this morning to access my webuzo panel on my dedicated server, but got an error ....

Board Image

I am unable to access with SSH because I turned it off within webuzo panel before.

all we sites are still accessible. I can access via FTP but not SFTP.

Hope someone can help, I dont really want to reinstall the server again

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Buildz Hosting

Posted By: peopleinside on December 30, 2017, 2:22 pm | Post: 1
Try to restart the server


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PeopleInside  :angel:

Web, security, open source passionate.

Posted By: lesmond on December 30, 2017, 2:48 pm | Post: 2
Quote From : peopleinside December 30, 2017, 2:22 pm
Try to restart the server


I can't restart server because I can't get in with SSH, I am using a kimsufi server if that helps.

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Buildz Hosting

Posted By: peopleinside on December 30, 2017, 3:04 pm | Post: 3
Usually in the provider panel you should have an hard reset and reboot option without the use of SSH. You can use this in emergency.


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PeopleInside  :angel:

Web, security, open source passionate.

Posted By: lesmond on December 30, 2017, 3:11 pm | Post: 4
I have either of theses below
Board Image

Board Image

Not sure which one to use?

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Buildz Hosting

Posted By: peopleinside on December 30, 2017, 3:13 pm | Post: 5
Please ask to your host. Can be the first hard reboot but I do not know if this will cause or not issue.

Hard reboot is a emergency reboot is like when you turn off power to your PC.
I done in my server sometime in emergency case.

Anyway you can ask to your provider, all actions are under your responsibility.


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PeopleInside  :angel:

Web, security, open source passionate.

Posted By: lesmond on December 30, 2017, 3:23 pm | Post: 6
Quote From : peopleinside December 30, 2017, 3:13 pm
Please ask to your host.


Its a waste of time to ask kimsufi for help, they never answer, and the forums are closed to support, they have been closed for a few month!!

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Buildz Hosting

Posted By: peopleinside on December 30, 2017, 3:25 pm | Post: 7
you can try hard reboot but i do not take any responsibility.
you can look at Contabo dot com hosting they are low price and very good service and support.


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PeopleInside  :angel:

Web, security, open source passionate.

Posted By: lesmond on December 30, 2017, 3:25 pm | Post: 8
I cant even get a backup of the sites or databases, so if I reboot and I lose everything I'm lost  :cry:

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Buildz Hosting

Posted By: lesmond on December 31, 2017, 10:31 pm | Post: 9
So I just went to my webuzo panel and its working again, not sure why? because I didnt do nothing!

Oh well best to make a full backup to be safe  :angel:  

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Buildz Hosting

Posted By: webuzo_manager on January 1, 2018, 6:27 am | Post: 10
Hi lesmond,

>> so if I reboot and I lose everything I'm lost

If you reboot your Server there is no data loss, it's just like a normal restart of your PC.

Instead of disabling SSH I suggest that you change the SSH port to a random number and disable root login

Posted By: lesmond on January 6, 2018, 11:53 pm | Post: 11
This was fixed, for some reason I was blocked, all good :angel:

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Buildz Hosting

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