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 WHMCS - Configure Product Error, Connection Error when Client is trying to order (7 Replies, Read 9212 times)
BilligerHost
Posted on # June 17, 2023, 2:12 pm
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello,

Despite when I goto Servers, and test connection, this works fine.  In the Admin when I configure the product, it downloadloads all my plan information from virtualizor.  However, whenever you try to purchase a VPS, the client enters their hostname, root password etc, click continue and receive the following error:

Please correct the following errors before continuing:
Connection error.

I enabled debugging in WHMCS, and nothing shows up as errors there.  thsi happens regardless if a client is logged in or not.

I have tried creating a new product from scratch, and still have the same issue.
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WHMCS - Configure Product Error
jevingala
Posted on # June 19, 2023, 6:39 am | Post: 1
Group: Virtualizor Team
Post Group: Super Member
Posts: 742
Status:
Hi,


Does it works when you try to order from Admin area on WHMCS ?

-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
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WHMCS - Configure Product Error
BilligerHost
Posted on # June 20, 2023, 11:59 pm | Post: 2
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello,

Yes it works when I manually put in the order under the admin panel in WHMCS. I also contacted WHMCS support and they said they can not assist in any way related to third party modules.
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WHMCS - Configure Product Error
jevingala
Posted on # June 21, 2023, 4:53 am | Post: 3
Group: Virtualizor Team
Post Group: Super Member
Posts: 742
Status:
Hi,


It must be a database error which must be failing to register the order.

Does it generates a new order when trying from Client Center ?
If its a fresh setup then did you tried using new WHMCS setup ?

-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
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WHMCS - Configure Product Error
BilligerHost
Posted on # June 21, 2023, 10:06 am | Post: 4
Group: Member
Post Group: Newbie
Posts: 3
Status:
Hello,

It can't generate an order because the client can't get the product to add to cart on the configure product page.  Should I open a ticket instead?

Thanks.
IP: --   

WHMCS - Configure Product Error
jevingala
Posted on # June 23, 2023, 11:20 am | Post: 5
Group: Virtualizor Team
Post Group: Super Member
Posts: 742
Status:
Hi,


This does not looks related to Virtualizor.
You can try a new fresh setup or see if any query is failing on existing WHMCS setup.


-----------------------
Regards,
Virtualizor Team.
http://virtualizor.com/
IP: --   

WHMCS - Configure Product Error
sanepiglin
Posted on # November 17, 2023, 9:56 am | Post: 6
Group: Member
Post Group: Newbie
Posts: 4
Status:
I had some problems. I also talked to WHMCS support, but they told me they couldn't help me with any third-party plugins. gorilla tag
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WHMCS - Configure Product Error
chirag
Posted on # November 29, 2023, 11:36 am | Post: 7
Group: Virtualizor Team
Post Group: Elite Member
Posts: 419
Status:
Hi,

Please open ticket with our support portal and we will see if this is from our side or not.


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Virtualizor - VPS Control Panel
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