Huge delay in support! https://www.softaculous.com/board/index.php?tid=9184 <![CDATA[Huge delay in support!]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p33086 Tue, 18 Oct 2016 21:56:37 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p33086 <![CDATA[Huge delay in support!]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p32943 Fri, 07 Oct 2016 20:01:07 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p32943 <![CDATA[Huge delay in support!]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p32563
[10:48:50 AM] Virtualizor Team: yes sure please provide server access details and also provide vps access details
[10:49:05 AM] Virtualizor Team: so that we can check and help you
[10:49:33 AM] amin: http://xxxxxxx
[10:49:38 AM] amin: root
[10:49:39 AM] amin: xxxxxxxxxx
[10:49:43 AM] amin: this is the panel itself
[10:49:51 AM] amin: and vps is xxxxxxxxxx
[10:49:57 AM] amin: now Windows 2008 is installed
[10:50:02 AM] amin: password: xxxxxxxxx
[10:50:38 AM] amin: http://puu.sh/xxxxxxxxxxx
[10:53:43 AM] amin: what do you think?
[11:11:36 AM] amin: what happened?
[11:18:25 AM] amin: Hello??????????????????????//
[11:39:21 AM] amin: ?????
[11:39:27 AM] amin: Are you there?
]]> Sun, 11 Sep 2016 07:14:06 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p32563 <![CDATA[Huge delay in support!]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p31690 ]]> Sat, 18 Jun 2016 14:38:36 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p31690 <![CDATA[Huge delay in support!]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p31503
Quote
Virtualizor support used to reply to tickets within hours and in many
cases in less than hours they would fix the issue. But recently I am
facing unbelievable delay in replies!


We apologize for the delay and inconvenience caused.
I just read your skype conversation and one of our support team member has replied and fixed the issue on your server yesterday.

About the backups we will be changing the backup functionality after improving the Migration, we will revamp it in way where the admin has full control over the backup process.

Again I apologize for the delay and inconvenience caused.

]]> Wed, 01 Jun 2016 05:05:10 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p31503 <![CDATA[Huge delay in support!]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p31488
This is the one area which Virtualizor suffers with against competitors. The Virtualizor product is good but support isn't very good. I hope they up their game here.]]> Tue, 31 May 2016 10:18:52 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=1#p31488 <![CDATA[]]> https://www.softaculous.com/board/index.php?tid=9184&tpg=0#p31479 Virtualizor support used to reply to tickets within hours and in many cases in less than hours they would fix the issue. But recently I am facing unbelievable delay in replies!

Check screenshots:
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And Skype support which is assumed to be ready for emergencies is not even available:

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We are using this service in production server for gods sake! Virtualizor sales team contacted us through our website to advertise their services!
]]> Tue, 31 May 2016 04:55:45 GMT https://www.softaculous.com/board/index.php?tid=9184&tpg=0#p31479